Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wilbur Hooks Jr.

Atlanta,GA

Summary

Customer-focused and data-driven Project & Portfolio Manager with over 5,000 hours leading cross functional initiatives. Proven ability to manage strategic portfolios, build strong relationships with key stakeholders and support the scale of the organization. I bring creative solutions to conventional problems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SaaS Project Manager

Reibus International
Atlanta, GA
12.2021 - Current
  • Built and maintained project documentation, including risk, registers, change longs, and deployment playbooks to support future scalability.
  • Led end - to - end deployment and optimization of SaaS initiatives for enterprise clients, ensuring delivery within scope, budget, and timeline.
  • Managed cross-functional teams including engineering, product, Q, and customer success to deploy scalable SaaS solution with 100% uptime targets.
  • Scoped and executed SaaS deployment plans using Lean and agile methods, reducing time-to-value by 30% and improving funnel conversion through enhanced onboarding flows.
  • Oversaw integration of SaaS platforms with client infrastructure (e.g., CRMs, ERPs) reducing onboarding time by 40%.
  • Drove post-deployment support processes and handoff to customer success teams, achieving a 95% customer satisfaction score in post-implementation surveys.

Operations Account Manager

American Tire Distributors
Tucker, GA
09.2021 - 12.2021
  • Managed the daily workflow of incoming and outgoing transactions for high-volume customers, ensuring accuracy and timeliness in payment processes.
  • Effectively prioritized resources for the Hub and Spoke transportation system, reducing trailer usage and optimizing operations.
  • Served as the liaison between ATD, customers, and vendors, managing daily workflows and communications to ensure timely, accurate service delivery.

Distribution Center Lead

American Tire Distributors
Tucker, GA
10.2020 - 09.2021
  • Led daily shift operations, including inventory management and workflow optimization, ensuring consistent productivity and accuracy.
  • Worked as a Supervisor of 12+ individuals -trained teams to enhance processes for trailer loading and unloading, resulting in reduced costs and improved efficiency.
  • Implemented problem-solving techniques to minimize delivery delays, ensuring an increase in workflow optimization.

Carrier Sales Intern

C.H. Robinson Company
Atlanta, GA
12.2019 - 04.2020
  • Established strong relationships with internal teams, external customers, and suppliers, driving increased volume and enhanced operational efficiency.

Education

Bachelor of Business Administration - Business Management

Kennesaw State University
Kennesaw, GA
05.2020

Skills

  • Easily Adaptable
  • Analytical
  • Team Collaborator
  • On -Time and On-Budget Projects
  • Problem Solver
  • Cross-functional Leadership
  • Process Optimization
  • Stakeholder Engagement

Certification

  • PMP Project Management: Fundamental Concepts, Alison.com, 01/01/24
  • Artificial Intelligence for Supply Chains and Logistics, Alison, 01/01/25
  • PMP Certification: Project Management Course for PMI Exam, In progress, 2025

Timeline

SaaS Project Manager

Reibus International
12.2021 - Current

Operations Account Manager

American Tire Distributors
09.2021 - 12.2021

Distribution Center Lead

American Tire Distributors
10.2020 - 09.2021

Carrier Sales Intern

C.H. Robinson Company
12.2019 - 04.2020

Bachelor of Business Administration - Business Management

Kennesaw State University

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