Wilbur Withrow
Cleveland heights
Summary
Dynamic and dedicated professional with a proven track record at the U.S. Dept of Veteran Affairs, excelling in conflict de-escalation and report writing. Recognized for building strong relationships within the community while enhancing public safety. Committed to integrity and honesty, consistently achieving successful outcomes in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
Police Officer
U.S. Dept of Veteran Affairs
- Assisted in maintaining public safety through routine patrols and community engagement.
- Supported investigative operations by gathering evidence and documenting incidents.
- Learned and implemented conflict resolution techniques to de-escalate potentially volatile situations.
- Participated in training sessions on emergency procedures and law enforcement protocols.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Answered emergency calls for help from citizens and business owners.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
Senior Customer Support Representative
Enterprise Holdings
04.2020 - 09.2025
- Assisted in maintaining public safety through routine patrols and community engagement.
- Supported investigative operations by gathering evidence and documenting incidents.
- Learned and implemented conflict resolution techniques to de-escalate potentially volatile situations.
- Participated in training sessions on emergency procedures and law enforcement protocols.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Answered emergency calls for help from citizens and business owners.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
Reservation Agent
Enterprise Holdings
04.2020 - 09.2025
- Managed customer inquiries and reservation requests through various communication channels.
- Ensured accurate booking information and maintained detailed records in reservation systems.
- Provided exceptional customer service to enhance overall guest experience.
- Collaborated with team members to streamline reservation processes and improve efficiency.
- Assisted in resolving customer complaints, ensuring satisfaction and loyalty.
- Adapted quickly to changes in inventory and pricing structures, maintaining accurate data.
- Supported training initiatives for new team members on company policies and procedures.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Education
College Entry-level
John Hay High School
Cleveland, OH06.1987
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
Timeline
Senior Customer Support Representative
Enterprise Holdings
04.2020 - 09.2025
Reservation Agent
Enterprise Holdings
04.2020 - 09.2025
Police Officer
U.S. Dept of Veteran Affairs
College Entry-level
John Hay High School