Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Wilcox

Andrea Wilcox

North Charleston,SC

Summary

I am a training professional with extensive leadership experience. I have developed skills in staff development, process improvement, productivity, performance management, and curriculum design. I use my strong leadership and problem-solving abilities to reduce costs, increase efficiency, and positively impact company success.

As a manager, I promote excellent customer relations, encourage my team, and use independent decision-making skills and sound judgment. My goal is to enhance employee engagement and boost performance through training, monitoring, and morale-building abilities.

I have a history of meeting company goals by utilizing consistent and organized practices, even under pressure. I adapt to new situations and challenges to enhance the organizational brand. I collaborate with coworkers to create an engaged, empowering work culture and maintain relationships with diverse stakeholders in fast-paced settings.

I am organized and dependable, managing multiple priorities with a positive attitude. I am willing to take on additional responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges and utilizes my interpersonal skills, excellent time management, and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Retail Operations Training Manager

Samsung
05.2021 - Current
  • Constructively led the new opening training program for Samsung Experience Store and support the successful launch of the new store opening
  • The program design led to the most recent store opening to perform at 131% to goal in the first 90 days of opening
  • Successfully develop and implement ongoing national training support program for Samsung Experience stores and Indirect partners
  • Cultivated a collaboratively partnership with executive leadership to sale in training programs that accelerate revenue and Samsung market share.

Retail Operations Training Strategist

Populous Contractor- Samsung
09.2020 - Current
  • Effectively trained more than 1800 employees since September 2020 and supported a major launch efficiently
  • Succeeded in building a regular hiring pattern with the assistance of 2 large national retail partners
  • Efficiently influences and collaborates with 7 internal and 23 external account partners buying for training and creating customized training content for individuals’ needs to increase profits and prepares for national launches
  • Successfully provides product training to enhance Samsung products’ awareness and promote leveraging an effective resolution for clients.

Multi-channel National Training Manager

Sprint/T-Mobile
12.2018 - 08.2020
  • Constructed a performance drive national training program for third party business partners including strategic plans for national program initiation and development
  • Intellectually evaluated programs, trailed performance, overcame issues, and presented training to ensure timely completion of various programs and projects
  • Actively provided training in-person and virtual from small to large scale audience using digital tools such as Google Meet, MS Team, Zoom, Slack, and Adobe Connect to develop program roadmaps
  • Proficiently coordinated and led a national team cultivating their culture while facilitating teamwork environment, performance feedback, and recognition for fosters to boost up personnel’s growth
  • Thoroughly established and applied functional and strategic communication to channel partners, executives, stakeholders, and business partners.

Senior Trainer-Sales

Verizon Wireless
05.2010 - 12.2018
  • Substantially assisted national small business team while teaching and delivering education to cross-channel teams to enhance sales outcomes
  • Intelligently organized multiple national sales training project all over the sales organization
  • Effectively handled, commenced, and initiated area and a national program to further increase productivity and boost up organizational goals
  • Accurately analyzed program risks and performance indicators to gain complex insight into the company.

Manager-Retail Sales

Verizon Wireless
06.2003 - 05.2010

Major Account Business Sales

Verizon Wireless
05.2002 - 06.2003

Retail Consultant

Verizon Wireless
10.2000 - 05.2002

Education

No Degree - Information Technology

Southern New Hampshire University
Hooksett, NH

Effective Leadership Business Certificate -

University of Notre Dame

Leading Teams and Organizations Business Certificate -

University of Notre Dame

Sociology -

Georgia Southern University
01.1999

Sociology -

South Georgia College
01.1998

Skills

  • MS Office Suite (Word, Excel, & PowerPoint)
  • Training Methods
  • Knowledgeable in [System]
  • Change Management
  • Team Direction
  • Program Management
  • Project Coordination
  • Strategic Planning
  • Critical Thinking
  • Strategic Thinker
  • Adult Learning Theories
  • Performance Metrics
  • Customized Training
  • Staff Development Plans
  • Program Optimization
  • Performance Metrics Analysis
  • Profit and Loss Management
  • Employee Performance Evaluations
  • Operational Standards
  • Shrink Reduction
  • Program Monitoring
  • Assignment Delegation
  • Constructive Feedback
  • Loss Prevention Strategies
  • Budgeting and Cost Control
  • Retail Merchandising
  • Safety Awareness
  • Operational Efficiency
  • Personnel Training and Development
  • Inventory Control
  • Operations Oversight
  • Sales Development
  • Process Improvement
  • Staff Management
  • Staff Motivation
  • Process Development and Streamlining
  • Manage Operations
  • Records Organization and Management
  • Improve Performance
  • Inventory Tracking and Management
  • Management Training
  • P&L Administration
  • Organizational Structuring
  • Performance Monitoring and Evaluation
  • Desktops, Laptops and Mobile Devices
  • Business Growth Initiatives
  • Materials Planning and Logistics
  • Business Leadership
  • Hiring and Onboarding
  • Strategize Business Plans
  • Interviewing and Prescreening
  • Corrective Actions

Timeline

Retail Operations Training Manager

Samsung
05.2021 - Current

Retail Operations Training Strategist

Populous Contractor- Samsung
09.2020 - Current

Multi-channel National Training Manager

Sprint/T-Mobile
12.2018 - 08.2020

Senior Trainer-Sales

Verizon Wireless
05.2010 - 12.2018

Manager-Retail Sales

Verizon Wireless
06.2003 - 05.2010

Major Account Business Sales

Verizon Wireless
05.2002 - 06.2003

Retail Consultant

Verizon Wireless
10.2000 - 05.2002

No Degree - Information Technology

Southern New Hampshire University

Effective Leadership Business Certificate -

University of Notre Dame

Leading Teams and Organizations Business Certificate -

University of Notre Dame

Sociology -

Georgia Southern University

Sociology -

South Georgia College
Andrea Wilcox