Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilda Jimenez

Mountain Home,ID

Summary

Customer-oriented with skills in medication preparation and insurance communications. Dedicated to answering customer questions concerning medication protocol. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

PAS 3

St. Luke Center of Orthopedic
Boise, ID
11.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Registration, scheduling, and referral coordination for patients
  • Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
  • Use a variety of technologies, tools and resources to support departmental workflows
  • Serves as a role model, mentor, trainer and/or resource to coworkers

PAS 2

St. Luke Capital City Family Medicine
Boise, ID
09.2021 - 11.2023
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the office manager and other staff members.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Collected payments from patients for services rendered.
  • Scheduled appointments for patients and maintained calendars.
  • Sorted incoming mail for distribution to staff, departments and external customers.
  • Greeted customers, provided information about products and services.
  • Greeted patients upon arrival and provided them with necessary paperwork.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.

House Manager

The Cottages
Boise, ID
08.2019 - 09.2021
  • Provided compassionate care to elderly patients in a nursing home setting.
  • Assisted with activities of daily living, including bathing, dressing, and toileting.
  • Monitored vital signs and reported any changes to the physician.
  • Administered medications as prescribed by physician and documented accordingly.
  • Maintained patient records and updated charts accurately.
  • Provided emotional support to residents and their families during difficult times.
  • Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
  • Participated in team meetings to discuss patient progress and plan care strategies.
  • Developed individualized plans of care based on each resident's needs and preferences.
  • Educated family members on how to provide appropriate care for their loved one at home or in the nursing home environment.
  • Collaborated with other healthcare professionals to ensure optimal health outcomes for all residents.

ESL PARAPROFESSIONAL

Hacker Middle School
Mountain Home, ID
08.2015 - 08.2019
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Helped implement behavior management strategies for individual students.
  • Assisted in the implementation of educational programs for special needs children.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Monitored student attendance records and reported any discrepancies to appropriate personnel.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Participated in parent and teacher conferences to discuss student progress and challenges.

Education

Master of Science - Business of Administration

University of Phoenix
Tempe, AZ
05-2011

Skills

  • Time Management
  • Team Collaboration
  • Problem-solving
  • Goal Setting
  • Professionalism
  • Adaptability and Flexibility

Languages

Spanish
Professional

Timeline

PAS 3

St. Luke Center of Orthopedic
11.2023 - Current

PAS 2

St. Luke Capital City Family Medicine
09.2021 - 11.2023

House Manager

The Cottages
08.2019 - 09.2021

ESL PARAPROFESSIONAL

Hacker Middle School
08.2015 - 08.2019

Master of Science - Business of Administration

University of Phoenix

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Wilda Jimenez