WIlda Woods
Fairview,WV
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Pragmatic Assistant well-known for being a hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
18
18
years of professional experience
Work History
Assistant
Major County Treasurer
05.2018 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Developed and maintained filing systems to facilitate easy access to information.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
New Accounts Representative
Community National Bank
05.2006 - 06.2016
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Organized community outreach events as a representative of the bank to foster goodwill within the local area.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
- Collected customer information and completed new account forms.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Education
High School Diploma -
Mazama High School
Klamath Falls, OR06.2002
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Workload Management
- File and Record Keeping
- Administrative duties
- Office Administration
- Administrative Support
- Administrative tasks
- Document Preparation
- Data Confidentiality
- Basic accounting
- Professional and mature
- Bookkeeping
Timeline
Assistant
Major County Treasurer
05.2018 - Current
New Accounts Representative
Community National Bank
05.2006 - 06.2016
High School Diploma -
Mazama High School
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