Wilden Sommer
SAN ANTONIO,TX
Summary
Results-driven technician with over 20 years of experience in the automotive industry. Skilled in training junior technicians and implementing process improvements, resulting in reduced repair turnaround times and increased customer satisfaction.
Experienced technician with strong diagnostic skills and a proven record in process improvement. Committed to enhancing customer satisfaction through efficient vehicle repairs and effective team collaboration.
Dedicated automotive technician with expertise in diagnosing complex vehicle issues and optimizing repair processes. Known for fostering collaborative environments that lead to enhanced service efficiency and superior customer support.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
25
25
years of professional experience
Work History
Technician
Chuck Nash Auto Group
San Marcos, TX
03.2021 - Current
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Collaborated with service team to streamline workflow, enhancing efficiency in vehicle maintenance tasks.
- Utilized diagnostic tools to identify technical issues, improving repair accuracy and customer satisfaction.
- assist junior technicians on best practices for equipment usage and safety protocols.
- Implemented process improvements that reduced turnaround time for vehicle repairs and services.
- Conducted routine inspections, maintaining compliance with industry regulations and quality standards.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technician
Ancira Chevrolet
San Antonio, TX
10.2020 - 03.2021
- Performed troubleshooting and diagnosis on malfunctioning vehicle operating systems.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive repairs and maintenance
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated electrical and mechanical systems and components.
- Followed established procedures for vehicle inspection of powertrain components,suspension and performing needed repairs and maintenance.
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Utilized diagnostic tools to identify technical issues, improving repair accuracy and customer satisfaction.
- Implemented process improvements that reduced turnaround time for vehicle repairs and services.
Technician
Gunn Gmc Buick
San Angelo, TX
06.2017 - 10.2020
- Trained junior technicians on best practices for equipment usage and safety protocols.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed inventory of tools and ensuring availability for timely service completion.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Fostered culture of continuous improvement, encouraging innovation and efficiency to junior technicians.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Education
High School Diploma -
Espiritu Santo High School
Dominican Republic09-1997
Automotive Certificate - Automotive
Gary Job Corps
San Marcos, TX04-2001
Skills
gm world class certified technician
master ase certified technician
advance engine performance technician
ase hybrid certified technician
over 20 years experience working with gm vehicles
Timeline
Technician
Chuck Nash Auto Group
03.2021 - Current
Technician
Ancira Chevrolet
10.2020 - 03.2021
Technician
Gunn Gmc Buick
06.2017 - 10.2020
Automotive Certificate - Automotive
Gary Job Corps
High School Diploma -
Espiritu Santo High School