Summary
Overview
Work History
Education
Skills
Timeline
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Wilder Voelker

Akron,Ohio

Summary

Dependable and motivated professional with 5+ years in customer service. Adept at resolving conflicts and defusing tense situations. Excellent observational, problem-solving, and decision-making skills, as well as a meticulous nature and a dedication to efficiency and organization.

Overview

8
8
years of professional experience

Work History

Apprentice Drum Builder

Pantuner
07.2024 - Current
  • Prepared worksite by setting up required tools and supplies.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Worked under guidance of experienced professional to learn trade best practices and techniques.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.

Morning Stock Team

Menards
09.2023 - 06.2024
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.

Timpanist - Contract Musician

Southeast Iowa Symphony Orchestra
02.2022 - 04.2023
  • Specialized in both classical and contemporary music.
  • Performed in all 8 Concert Series over the course of one year

Game Master

Breakout Games - Des Moines
06.2020 - 01.2022
  • Communicating with clients through narration and clues in order to provide an entertaining and engaging experience in an escape room
  • Efficiently handling the creation of bookings over the phone
  • Diagnosing and resolving various technical and mechanical issues both within escape rooms and with technology
  • Fostering positive and collaborative relationships with coworkers.

Cashier

Fleur Cinema & Café
11.2016 - 06.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about cinema policies and addressed customer concerns.

Education

B.M. - Percussion Performance

The University of Iowa
Iowa City, IA
05.2023

Skills

  • Attention to detail
  • Customer service
  • MS Office
  • Creative problem solving
  • Sales
  • Natural leader
  • Flexible Schedule

Timeline

Apprentice Drum Builder

Pantuner
07.2024 - Current

Morning Stock Team

Menards
09.2023 - 06.2024

Timpanist - Contract Musician

Southeast Iowa Symphony Orchestra
02.2022 - 04.2023

Game Master

Breakout Games - Des Moines
06.2020 - 01.2022

Cashier

Fleur Cinema & Café
11.2016 - 06.2019

B.M. - Percussion Performance

The University of Iowa

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Wilder Voelker