Wildjina Pierre Louis
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. A passion for enhancing patient experiences and ensuring seamless healthcare delivery. With a strong background in coordinating patient services, I excel at managing appointments, facilitating communication between patients and healthcare providers, and providing comprehensive support throughout the care journey. My focus on patient advocacy and attention to detail allows me to streamline processes and improve outcomes. Committed to fostering a compassionate environment, I thrive in collaborative settings where I can contribute to patient satisfaction and quality care.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Chesapeake Hearing Centers
North Bethesda, MD
05.2024 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted physicians in performing various procedures related to patient care needs.
- Scheduled evaluations and procedures for patients.
- Coordinated with insurance companies to confirm patient benefits coverage
Care Manager
Sunrise Assisted Living
Bethesda, MD
10.2023 - Current
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Educated family members about patient's condition, treatments and available resources.
- Participated in team meetings with other staff members to discuss case management issues.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Attended and actively participated in meetings to provide and receive information on patient progression.
Receptionist
Sport Chevrolet
Silver Spring, MD
03.2023 - 05.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
File Clerk
Health and Human Services
Rockville, MD
01.2023 - 03.2023
- Reviewed files to check for complete and accurate information.
- Located missing records by searching files or contacting individuals assigned to records.
- Input data into computer systems to support document and information retrieval.
- Classified information into chronological, alphabetical or numerical order.
Customer Service Associate
Giant Food
Silver Spring, MD
04.2021 - 01.2023
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed and organized electronic files to maintain customer service-related documents.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Certified Nursing Assistant -
Perpetual School of Nursing Assistant
Silver Spring, MD05.2023
High School Diploma -
Sherwood High School
Sandy Spring, MD05.2019
Some College (No Degree) - Management/Supervision, Hospitality Management AAS
Montgomery College
Rockville, MDSkills
- Understand Procedures in CPR/First Aid, AED
- Certified Medication Technician
- Certified Nursing Assistant
- Microsoft Office
- Fluent in Haitian Creole, French and English
- Time Management
- Positive and professional
- Patient Relations
- Quick Problem Solver
- Caregiver Relations
Timeline
Patient Care Coordinator
Chesapeake Hearing Centers
05.2024 - Current
Care Manager
Sunrise Assisted Living
10.2023 - Current
Receptionist
Sport Chevrolet
03.2023 - 05.2023
File Clerk
Health and Human Services
01.2023 - 03.2023
Customer Service Associate
Giant Food
04.2021 - 01.2023
Certified Nursing Assistant -
Perpetual School of Nursing Assistant
High School Diploma -
Sherwood High School
Some College (No Degree) - Management/Supervision, Hospitality Management AAS
Montgomery College
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