Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wileska Rodriguez

Philadelphia,PA

Overview

3
3
years of professional experience

Work History

State Administrative Assistant

Paulino Home Healthcare Agency
Philadelphia, PA
08.2024 - Current
  • Managed daily office operations and maintained organized filing systems.
  • Conduct orientation sessions for new caregivers, ensuring they understand agency policies, state requirements, and proper documentation procedures.
  • Maintain confidential employee and client records in full compliance with HIPAA and agency standards.
  • Monitor and ensure 100% compliance with EVV (Electronic Visit Verification) requirements.
  • Assist caregivers with EVV clock-in/out processes, troubleshooting app issues, and providing step-by-step support.
  • Track, verify, and reconcile all caregiver check-ins and check-outs through the EVV system to ensure accurate billing and timely service delivery.
  • Respond to incoming calls, providing solutions to caregivers who are experiencing technical or administrative issues.
  • Collaborate with management to address compliance concerns and improve operational efficiency.
  • Coordinate caregiver compliance requirements by scheduling necessary screenings and distributing annual training assignments, tracking completions to ensure adherence to state regulations.

Office agent

Prosperity Multiservice
Philadelphia, PA
12.2023 - 08.2024
  • Manage and balance the cash drawer daily.
  • Served customers by completing account transactions, money transfers, bill payments, and payout orders.
  • Counted and submitted money deposits to the bank.
  • Perform daily and end-of-day balancing procedures accurately.
  • Process night deposits, mail payments, and telephone transfers.
  • Perform special duties as assigned, and make recommendations to branch management.
  • Maintain customer relations by providing great service.

Cashier

Asad's Hot Chicken
Philadelphia, Pennsylvania
08.2023 - 10.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Managed high-volume transactions: Efficiently handled in-person customers and mobile orders simultaneously, ensuring prompt service for all.
  • Balance taking food orders, answering customer inquiries, and processing pick-up orders, all while delivering exceptional service.
  • Effectively prioritize tasks during busy periods.

Food Service Associate

Temple student center
Philadelphia, PA
08.2022 - 05.2023
  • Greeted customers and provided excellent service.
  • Prepared and assembled food orders following recipes and safety standards.
  • Maintained clean and sanitized workstations and dining areas.
  • Restocked inventory, beverages, and condiments as needed.
  • Collaborated with team members to ensure smooth service during peak hours.

Education

High School Diploma -

Swenson Arts And Technology High School
Philadelphia, PA
06-2023

Bachelor of Science - Nursing

Holy Family University
Philadelphia, PA

Skills

  • Bilingual
  • Microsoft Office/Excel
  • Strong organizational abilities
  • Record keeping
  • Attention to detail
  • Note-taking and documentation
  • EVV coordination
  • Compliance tracking
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

State Administrative Assistant

Paulino Home Healthcare Agency
08.2024 - Current

Office agent

Prosperity Multiservice
12.2023 - 08.2024

Cashier

Asad's Hot Chicken
08.2023 - 10.2023

Food Service Associate

Temple student center
08.2022 - 05.2023

High School Diploma -

Swenson Arts And Technology High School

Bachelor of Science - Nursing

Holy Family University

Similar Profiles

CREATE PROFILE
Wileska Rodriguez