Laci L Mayo
Darlington,SC
Summary
Dynamic food operations manager with expertise in team leadership, operational efficiency, and strategic growth. Proven ability to implement cost control measures and enhance food safety compliance to drive profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Food Operations
Refuel Market
Charleston, South Carolina
10.2025 - Current
- Multistate Leadership: Directed a high-performing team of field food specialists across South Carolina, North Carolina, Mississippi, Arkansas and Texas.
- Operational Excellence: Oversaw all regional food operations, ensuring consistency and quality across all storefronts.
- Strategic Growth: Successfully launched and integrated new food programs and product lines throughout the company.
- Collaborated with VP of Food to align field execution with corporate vision and strategy, enhancing operational coherence.
- Financial Management: Drove profitability through expert management of food costs, margins, and detailed P&L analysis.
- Executed inventory waste reduction strategies and monitored performance through KPI and inventory trend data to promote sustainability.
- Cultivated a culture of growth through coaching and training, implementing SLP (Succession Level Planning) development processes to build team capabilities.
- Field Execution: Streamlined new product rollouts and process implementations to ensure seamless operational transitions.
Food Execution & Training Manager
Refuel Market
Charleston, South Carolina
10.2023 - 09.2025
- Developed training programs that improved staff customer service skills and enhanced overall guest experience.
- Collaborated with management to identify training needs and program improvements.
- Evaluated training effectiveness through feedback and assessments from participants.
- Mentored team leaders to strengthen coaching techniques and foster leadership growth within the team.
- Created SOP's & QRG's
- Supervised food safety examinations through NFRSP and Serve Safe programs
- Organized and coordinated training sessions for new employees.
- Planned and led training programs focused on staff development, increasing employee knowledge, engagement, and performance outcomes.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Monitored progress of trainees through feedback from managers and supervisors.
District Deli Manager
Fastrack, LLC. (Hunt Bonz' Deli)
Darlington, SC
10.2008 - 10.2023
- Managed daily deli operations and ensured adherence to safety protocols.
- Supervised staff and trained team members to enhance service quality.
- Maintained inventory levels and ordered supplies for service.
- Developed menus and coordinated special promotions to attract customer engagement.
- Implemented food preparation standards to guarantee quality and freshness.
- Ensured compliance with health regulations during food handling and service.
- Planned and coordinated catering events, ensuring client satisfaction and smooth execution.
Chef
Darlington Country Club
Darlington, SC
03.2020 - 01.2023
- Designed innovative menus reflecting seasonal ingredients and culinary trends.
- Managed kitchen staff, ensuring optimal performance and collaboration among team members.
- Oversaw daily kitchen operations, maintaining high standards of food quality and safety.
- Implemented cost control measures, optimizing inventory management and resource allocation.
- Developed training programs, enhancing culinary skills and fostering team development.
- Collaborated with suppliers to source fresh produce and ensure high-quality ingredient availability.
Event Coordinator
Darlington Country Club
Darlington, SC
03.2020 - 01.2023
- Coordinated event logistics for weddings and corporate functions at the country club.
- Managed vendor relationships to secure services and supplies for events.
- Developed event schedules to ensure smooth operations and timely execution.
- Collaborated with clients to understand their vision and preferences for events.
- Oversaw setup and breakdown of event spaces to meet client specifications.
- Facilitated communication between staff and clients during events for clarity.
Food and Beverage Manager
Darlington Country Club
Darlington, SC
03.2020 - 01.2023
- Oversaw daily operations of food and beverage services at a premier country club.
- Supervised daily operations of food and beverage department, managed staff scheduling and inventory control.
- Developed menus in collaboration with chefs for special events and seasonal offerings.
- Coordinated inventory management for supplies and equipment, reducing waste and optimizing resource use.
- Implemented customer feedback systems, driving enhancements in guest satisfaction initiatives.
- Scheduled staff shifts to ensure adequate coverage during peak service hours.
- Maintained compliance with health and safety regulations in all service areas.
Skills
- Food safety compliance
- Inventory management
- Menu development
- Cost control measures
- Operational efficiency
- Customer relationship management
- Financial analysis
- KPI, Trend Analysis, SOP's
- Strategic planning
- Staff training programs
- Team leadership
- Problem solving
- Adaptability
- Time management
- Conflict resolution
- Effective communication
- MOS Suite proficiency
Certification
Food Management (Serve Safe)
Food Handler (Serve Safe)
Serve Safe Proctor Exam
NRFSP Certified Procto
Food Handler (Serve Safe)
Serve Safe Proctor Exam
NRFSP Certified Procto
Timeline
Manager of Food Operations
Refuel Market
10.2025 - Current
Food Execution & Training Manager
Refuel Market
10.2023 - 09.2025
Chef
Darlington Country Club
03.2020 - 01.2023
Event Coordinator
Darlington Country Club
03.2020 - 01.2023
Food and Beverage Manager
Darlington Country Club
03.2020 - 01.2023
District Deli Manager
Fastrack, LLC. (Hunt Bonz' Deli)
10.2008 - 10.2023