Wiley H Simmons III

- Buffalo, NY.|09/1994 - Current.

• Directed daily operations for a retail bank, including branch sales, business development, and customer service.
• Provided high-quality customer service leadership.
• Increased sales and client base to grow revenue and grow the balance sheet.
• Developed an annual marketing plan, worked on business, prospected for new clients, created calling plans, and outside sales.
• Grew new business relationships and provided ongoing support to help clients build their business by providing solutions for the baking needs.
• Ensured that the KeyCenter was staffed properly and team-oriented.
• Worked with line of business partners to grow business success.
• Grew relationships with community partners and existing clients to generate new business.
• Trained team members on products, customer service relations, sales, and service cultures, behaviors, and tactics.
• Coached to perform and reinforced selling behaviors.
• Analyze financial statements and pertinent information to determine the client's creditworthiness for loans.
• Counseled and educated corporate clients and high net-worth individuals regarding their borrowing needs.
• Trained, developed, and supervised associates.
• Motivated and developed associates to promote excellent customer service, client satisfaction, and grow the bottom line.
• Helped promote profitability and assist with reaching company goals in various areas.
• Ensure sales goals are being met.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures, and preparing annual budgets.
• Built a strong rapport with new and existing clients to better serve their financial needs and promote the branch.