Wilfer Diaz
Vallejo,CA
Summary
Proven leader with extensive experience in production management and customer service, notably at Producers Dairy Foods. Adept at driving efficiency and improving quality assurance. Thrives in fast-paced environments by leveraging organizational skills and problem-solving abilities. Track record of achieving significant enhancements in production processes and customer satisfaction, demonstrating commitment to excellence and a results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Batcher/ sanitation
Producers Dairy Foods
06.2022 - 02.2024
- Batch products base on demand for the day
- Wash and set-up tanks for a daily run
- Get supplies for productions run
- Operated forklift safely to pick up and move loads.
- Managed inventory levels to ensure a consistent supply of raw materials for batch production.
- Assisted in the development of new product formulations by conducting small-scale test batches.
- Implemented safety protocols, ensuring a safe working environment for all employees.
- Crushed and weighed raw materials for batches.
- Cleaned and organized batching and raw materials area.
- Enhanced production efficiency by optimizing batching processes and equipment settings.
- Improved communication between departments by establishing clear lines of responsibility during the batching process.
Material Handler/Forklift Operator
Valley Fine Foods Company
01.2021 - 05.2022
- Verifying the accuracy of quantity and quality of out going production
- Labeling every product and placing them accordingly
- Identifying and locating the right products during setup- or through the day
- Keeping a well-maintained and updated account of stock and inventory
- Keeping all material handling equipment in the best condition by conducting regular maintenance
- Conveying purchasing requirements and keeping data on the availability of products in short supply
- Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products
- Certified in forklift operator
- Excelled in a fast paced working environment without sacrificing safety
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Uber/Lyft Driver
Uber Partner Drivers/ Lyft
09.2019 - 01.2022
- I work as a uber/lyft driver as a part time
- I either deliver customer to their destination or even deliver their meals to a set point
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Amazon Delivery Driver
A2Z Logistix
03.2020 - 12.2020
- As a delivery driver this are the following task we did daily
- Delivering a wide variety of items
- Following delivery driving routes and time schedules
- Loading, unloading, preparing, inspecting and operating the delivery vehicle
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
QA Lead
Winebow
10.2019 - 12.2019
- Check wine and verify they are correct
- Correct and verify shipping
- Order boxes base on destinations
- Tempory job
- Standardized bug reporting methods for better communication between QA and development teams.
Customer Service Rep
SEARS
02.2017 - 01.2018
- MERCHANDISE HANDLER, had to restock appliances and tools department
- Scan appliances every week and make a report on what things needed to be replace
- Provided service to customers when buying any type of merchandise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Driver/warehouse
Rustic Bakery
06.2014 - 08.2017
- Delivered merchandise from the warehouse to the other restaurants
- Pick up money from each restaurant and take it back to warehouse
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Education
No Degree - Hospitality And Tourism Management
Napa Community College
NapaSkills
- Management
- Organizational Skills
- Retail sales
- Inventory
- Cash Handling
- Problem solving
- Training
- Sales
- Customer service
- Driving
- Delivery Driver Experience
- Warehouse Experience
- Load & Unload
- Logistics
- Merchandising
- Forklift
- Pallet Jack
- Materials Handling
- Production Management
- Quality Assurance
- Order Picking
- Cleaning procedures
- Machine Maintenance
- Fast-Paced Environment
- Food Safety
- Punctual and Dependable
Certification
Certified Forklift Operator, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Youth Development Programs
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- pulmonary hypertension survivor
Timeline
Batcher/ sanitation
Producers Dairy Foods
06.2022 - 02.2024
Material Handler/Forklift Operator
Valley Fine Foods Company
01.2021 - 05.2022
Amazon Delivery Driver
A2Z Logistix
03.2020 - 12.2020
QA Lead
Winebow
10.2019 - 12.2019
Uber/Lyft Driver
Uber Partner Drivers/ Lyft
09.2019 - 01.2022
Customer Service Rep
SEARS
02.2017 - 01.2018
Driver/warehouse
Rustic Bakery
06.2014 - 08.2017
No Degree - Hospitality And Tourism Management
Napa Community College
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