Wilfred Brown
Jacksonville,FL
Summary
IT Technical Support Specialist with extensive experience at Lakeview Health, specializing in hardware troubleshooting and user account configuration in Active Directory. Achieved significant operational efficiency by resolving complex technical issues promptly. Committed to providing outstanding support and enhancing customer satisfaction in high-pressure environments.
Overview
23
23
years of professional experience
Work History
IT Technical Support Specialist
Lakeview Health
Jacksonville, FL
06.2011 - 09.2025
- Delivered Tier 1 IT support, resolving hardware and software issues for company personnel.
- Installed and configured computer systems and applications to ensure optimal functionality.
- Resolved escalated customer inquiries through telephone and remote access tools.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Configured user accounts in Active Directory and other directory services platforms.
- Provided technical support to multiple departments at Lakeview Health, enhancing operational efficiency.
Instrumentation Technician
Cargill
Memphis, Tennessee
04.2008 - 10.2010
- Calibrated instruments to ensure accurate measurements and optimal performance.
- Maintained and repaired control systems for efficient operation of equipment.
- Documented calibration records and maintenance activities for compliance purposes.
- Assisted in troubleshooting electrical issues within production processes.
- Verified accuracy of calibration data using test equipment such as multimeters, loop calibrators, thermocouples, and transmitters.
- Installed, programmed and adjusted electrical and mechanical equipment.
- Performed troubleshooting, repairs, and calibrations of industrial process control instruments.
Test Electrician
Northrop Grumman Newport News
Newport, Virginia
02.2003 - 10.2007
- Installed, tested, and repaired electrical components on commercial and naval ships during construction and overhaul phases.
- Troubleshot and repaired electrical and electronic systems for aircraft to ensure optimal performance.
- Utilized technical manuals and wiring schematics to efficiently isolate system malfunctions.
- Installed and maintained various fiber optic cables and operating components to enhance system reliability.
Education
Associate of Applied Science -
ECPI University
Virginia Beach, VA07-2005
Electrical And Electronics
US Navy
Great Lakes, IL03-1982
Skills
- Hardware troubleshooting
- Software installation
- Active Directory management
- Remote support services
- Effective communication
- Problem solving
- Conflict resolution
- Quality assurance
References
References available upon request.
Timeline
IT Technical Support Specialist
Lakeview Health
06.2011 - 09.2025
Instrumentation Technician
Cargill
04.2008 - 10.2010
Test Electrician
Northrop Grumman Newport News
02.2003 - 10.2007
Associate of Applied Science -
ECPI University
Electrical And Electronics
US Navy
Similar Profiles
Dawn M. StombaughDawn M. Stombaugh
Certified Medical Assistant at Lakeview HealthCertified Medical Assistant at Lakeview Health
Shanicqua LyonsShanicqua Lyons
Charge Nurse at Lakeview HealthCharge Nurse at Lakeview Health
Taylor LanierTaylor Lanier
Registered Nurse at Lakeview HealthRegistered Nurse at Lakeview Health
Johnathan DavisJohnathan Davis
Hazardous Materials Specialist at U.S NavyHazardous Materials Specialist at U.S Navy
Harold J. Hobbs IIHarold J. Hobbs II
Insurance Advisor at Amplify LifeInsurance Advisor at Amplify Life