Wilfred Ledezma
Windermere,FL
Summary
Thoughtful professional building customer rapport and providing services as requested. Deliberate attendant responding to questions and fulfilling needs according to job scope. Enthusiastic team member providing support for other departments as needed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-oriented Pool Attendant and Towel Hut Attendant with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Towel Hut Attendant
Gaylord Palms Resort & Convention Center
Kissimmee , FL
2023.11 - Current
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Collaborated with lifeguards to enforce safety protocols as set out by management.
- Examined recreational equipment for signs of damage and potential safety risks.
- Contacted medical authorities immediately in events of serious injury.
- Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
- Provided guests with towels, shades and refreshments, answering questions and concerns.
- Prepared reports on pool usage and related incidents.
- Assisted with pool evacuation during weather events or emergencies.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Leveraged PMS skills to input and compile data gathered from various sources.
Pool Attendant
Gaylord Palms Resort & Convention Center
Kissimmee , FL
2021.11 - Current
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Folded and stacked clean towels to prepare for guests.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Monitored surrounding environment constantly to watch for potential risks.
- Provided guidance to children in a safe manner while they are playing in the pools or hot tubs.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Collaborated with lifeguards to enforce safety protocols as set out by management.
- Examined recreational equipment for signs of damage and potential safety risks.
- Reported any damages or repairs needed immediately to management staff.
- Assisted swimmers with pool rules and regulations.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
Crew Member
Five Guys
Windermere , FL
2020.10 - 2021.11
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assembled and served meals according to specific guest requirements.
- Tailored orders to address customer allergies and gluten concerns.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Associate of Arts - Bussiness Management
Valencia College
Orlando, FL2024-05
High School Diploma -
Windermere High School
Windermere, FL2022-05
Skills
- Safety Awareness
- Incident Reporting
- Supply Restocking
- Strong Work Ethic
- Safety Understanding
- Multi-Line Phone System
Certification
- American Red Cross- Adult and Child First Aid/CPR/AED
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Towel Hut Attendant
Gaylord Palms Resort & Convention Center
2023.11 - Current
Pool Attendant
Gaylord Palms Resort & Convention Center
2021.11 - Current
Crew Member
Five Guys
2020.10 - 2021.11
Associate of Arts - Bussiness Management
Valencia College
High School Diploma -
Windermere High School
- American Red Cross- Adult and Child First Aid/CPR/AED
Similar Profiles
Gabriela CastanedaGabriela Castaneda
Recreation Staff Member at Gaylord Palms Resort & Convention CenterRecreation Staff Member at Gaylord Palms Resort & Convention Center
Valeria CruzValeria Cruz
Recreation Attendant at Gaylord Palms Resort & Convention CenterRecreation Attendant at Gaylord Palms Resort & Convention Center
Gayne EsquilinGayne Esquilin
Assistant Manager at Gaylord Palms Resort & Convention CenterAssistant Manager at Gaylord Palms Resort & Convention Center