Wilfred Ledezma
Windermere,FL
Summary
Thoughtful professional building customer rapport and providing services as requested. Deliberate attendant responding to questions and fulfilling needs according to job scope. Enthusiastic team member providing support for other departments as needed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-oriented Pool Attendant and Towel Hut Attendant with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Offering genuine passion for customer service and natural ability to connect with people, ready to learn and grow in this environment. Delivers understanding of hospitality fundamentals and contributes strong communication and problem-solving skills. Ready to use and develop interpersonal and organizational skills in Guest Experience Expert role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
Gaylord Palms Resort & Convention Center
06.2024 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Increased repeat business through exceptional customer service and attention to detail.
- Created welcoming and comfortable environment for guests.
Towel Hut Attendant
Gaylord Palms Resort & Convention Center
11.2023 - Current
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Contacted medical authorities immediately in events of serious injury.
- Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
- Leveraged PMS skills to input and compile data gathered from various sources.
Pool Attendant
Gaylord Palms Resort & Convention Center
11.2021 - Current
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Folded and stacked clean towels to prepare for guests.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Monitored surrounding environment constantly to watch for potential risks.
- Used radio and digital technology to stay in constant communication with other protective service workers.
Crew Member
Five Guys
10.2020 - 11.2021
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assembled and served meals according to specific guest requirements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Certificate of Technical Studies - Business Specialist
Valencia College
Orlando, FL11-2024
Associate of Arts - Bussiness Management
Valencia College
Orlando, FL05-2024
High School Diploma -
Windermere High School
05-2022
Skills
- Safety Awareness
- Incident Reporting
- Supply Restocking
- Strong Work Ethic
- Safety Understanding
- Multi-Line Phone System
- Patience and composure
- Exceptional communication
- Upselling strategies
- Feedback implementation
Certification
- American Red Cross- Adult and Child First Aid/CPR/AED
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
Current Education in University of Central Florida
Employer - Gaylord Palms Resort & Convention Center
Contact
wilfredaaronledezma47@gmail.com
wilfred.ledezma@gaylordhotels.com
Phone#689-276-4001
Timeline
Guest Experience Expert
Gaylord Palms Resort & Convention Center
06.2024 - Current
Towel Hut Attendant
Gaylord Palms Resort & Convention Center
11.2023 - Current
Pool Attendant
Gaylord Palms Resort & Convention Center
11.2021 - Current
Crew Member
Five Guys
10.2020 - 11.2021
Associate of Arts - Bussiness Management
Valencia College
High School Diploma -
Windermere High School
- American Red Cross- Adult and Child First Aid/CPR/AED
Certificate of Technical Studies - Business Specialist
Valencia College
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