Wilfred Powell

Crew Member

Winghouse Bar & Grill

06.2023 - 06.2024

Prepared products following restaurant, health, and safety standards and procedures.
Provided excellent customer service by greeting customers and meeting quality expectations.
Became familiar with products to answer questions and make suggestions.
Worked well with teammates and accepted coaching from management team.
Assisted other team members to achieve goals.
Operated cash register to ring up final bill and process various forms of payment.
Kept food preparation area, equipment, and utensils clean and sanitary.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Trained new team members on procedures, customer service, and sales techniques.
Stocked shelves to organize aisles in assigned department.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Cleaned and maintained all areas of restaurant to promote clean image.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Replenished serving stations with fresh food and cleaned up spills.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Backed up servers by setting up trays and completing some food deliveries.
Observed customer purchases in line and differentiated between standard portions.
Kept kitchen, counter and dining areas cleaned and sanitized.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.