Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilfred A Francis

North Las Vegas

Summary

Results-driven Cruise Staff Manager with expertise in efficient workflow, team performance management, and employee training. Demonstrated ability to enhance operational processes and resource allocation, ensuring exceptional customer service.

Overview

11
11
years of professional experience

Work History

Cruise Staff Manager

MSC
Miami
2014.04 - 2025.06
  • Managed team performance by providing guidance and support to staff members.
  • Developed training programs to enhance employee skills and operational effectiveness.
  • Oversaw daily operations to ensure efficient workflow and resource allocation.

Education

High School Diploma -

Colegio Secundario De Almirante
Panama
1996-12

Some College (No Degree) - Security Awareness Seafarers

MACC
Panama

Some College (No Degree) -

STC/ Sea Arers Training Center
Panama

Some College (No Degree) - International Maritime

Universidad De Panama
Panama

Skills

  • Team performance management
  • Employee training
  • Resource allocation
  • Operational effectiveness
  • Workflow optimization
  • Customer service

Languages

English
Professional
Spanish
Professional
Italian
Professional
French
Limited

Timeline

Cruise Staff Manager

MSC
2014.04 - 2025.06

High School Diploma -

Colegio Secundario De Almirante

Some College (No Degree) - Security Awareness Seafarers

MACC

Some College (No Degree) -

STC/ Sea Arers Training Center

Some College (No Degree) - International Maritime

Universidad De Panama
Wilfred A Francis