Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Timeline
Generic

Wilfredo Cotto

Hartford

Summary

Dynamic transportation professional with a CDL license and proven expertise in route navigation and customer relationship management. At Bank of America, I enhanced team productivity through effective training and communication, ensuring compliance and safety. Recognized for outstanding performance, I consistently deliver exceptional service while maintaining meticulous log records.

Overview

30
30
years of professional experience

Work History

Driver /Team Trainer

Transdev Transportation
East Hartford
06.2024 - Current
  • Assisted passengers with boarding and disembarking, providing excellent customer service.
  • Navigated routes efficiently using GPS and maps for timely arrivals.
  • Maintained accurate logs of mileage, fuel usage, and maintenance needs.
  • Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
  • Reported vehicle issues promptly to ensure timely repairs and maintenance.
  • Communicated effectively with dispatchers regarding route changes or delays.
  • Train new employees on skills course, BTW and Cadet.
  • Back up dispatched and provide phone customer service skills when needed.

Transportation Specialist

Haven Transportation LLC.
East Hartford
11.2019 - 05.2024
  • Organized delivery schedules and provided customers with timely updates.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.
  • Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
  • Provide customer service and transport client when emergency arrived.
  • Train new employees on Skills cour

Driver CDL B.

Specialty Transportation
Hartford
06.2014 - 11.2019
  • Pre-trip and inspect the school bus every time I go on the road.
  • If any defects make sure is log on to Zonar and brought to the managers attention.
  • Insure all children are pickup and drop off on time.
  • Make sure all children are seated at all times.
  • Make sure all students understand and fallow the bus rules.
  • Monitor and write up all children for bullying or been disrespectful on the bus.
  • Teach student how to evacuate the bus in case of emergency.

Credit Servicing Spec III Loan Servicing

Bank Of America
Farmington
10.2010 - 12.2014
  • Builds trust and credibility by understanding customer/client needs, acting with integrity and following through on commitments.
  • Consistently produces error-free work.
  • Produces high quality work while paying strict attention to detail.
  • Constructively handles disagreements or conflicts to reach a resolution.
  • Listens to and values others' opinions; makes others feel that their contributions are important.
  • Provides and receives 360 degree coaching by openly sharing feedback, information, idea and best practices.
  • Willingly shares the workload of others on the team; volunteers assistance and respond when asked for help.
  • Strong knowledge of system: Boss, AFS, GPA, GSS, Virtual Volt, Image View, CIBR VISTA and FDES.

Treasury Service Advisor Government Banking- NE

Bank of America
Windsor
08.2006 - 09.2010
  • Provided standard greeting in warm and friendly manner.
  • Demonstrated active listening skills and professionally communicated.
  • Provided accurate and complete answers to all questions.
  • Promoted self service options when appropriate.
  • Offer new bank products to Government client as they become available.
  • Take ownership/Demonstrated confidence / Offered alternatives.
  • Represent Government Banking Customer Service when going out for BID with CM and local branch Manager.
  • Effectively navigated the system / used all tools & resources available.
  • Effectively managed the call/engaged SME, Tier II, partners as appropriate.
  • Followed all policies/risk procedures.

Operation Supervisor

Bank of America
Hartford
03.2002 - 08.2006
  • Ensure all deadlines are met for the Proof Customer Service Department.
  • Monitor attendance and tardiness for all associates in the department and kept on file.
  • Monitor productivity and error rate for all associates.
  • Ensure all associates receives evaluation every quarter and make recommendation for annual merit increase.
  • Coach associates on their productivity on a monthly basis and assign goals for their next month.
  • Make sure all associates files are updated in a timely manner.
  • Ensure audits are completed to eliminate risk in the department and to make sure all associates are in compliance with company policies.
  • Make sure all office supplies are in order every month.
  • Promote and recognize all associates going beyond expectation.

Sr. Ops Assoc

Bank of Boston / Fleet
E. Hartford
01.1996 - 02.2002
  • Monitor ACH PEP+ Windows for receipt of schedule customer files.
  • To ensure that all files are verified by VRU (unless internal or special handling).
  • Resolve all issues that may arise in the late queue in a timely manner.
  • Monitor all distributions from PEP+ windows.
  • Make sure that all the windows are kicked on time and that they run successfully.
  • To know when to escalate any production problems, rejects, abnormal suspends or error to a supervisor for immediate attention.
  • Ensure ACH PEP+ Window balancing controls and procedures are performed accurately and timely.
  • Ensure every window is in complete balance prior to releasing the next PEP+ window.
  • To balance suspend in access database and to make sure all suspends that were approved are reset in PEP+ before kicking the next window.
  • Identify and try to resolve the customer processing problems before escalating.
  • Excellent customer service skills.
  • Demonstrates supervisory skills by assisting coworkers with all work related problems.
  • Trainer for the 2nd shift employees.
  • I am a subject matter expert from the ACH Department.
  • Top performer for the year 2007
  • Presented with 7 spirit cards for outstanding performance in 2007.
  • Outstanding assistance with our Government clients.
  • 3rd Qtr Spirit winner 2007.
  • Rewarded 5000 spirit point for Testing and converting La Salle accounts on to AFS system on 2008.

Education

High School Diploma -

La Universida De Juncos
Juncos, PR
01.1993

High School -

Hartford High School
Hartford, CT
01.1992

Skills

  • Vehicle inspection
  • Route navigation
  • Log maintenance
  • Dispatch communication
  • Customer relationship management
  • Passenger guidance
  • Safety compliance
  • Staff training
  • Effective communication
  • [Language] fluency
  • CDL license

Accomplishments

  • Top performer for the year 2007
  • Presented with 7 spirit cards for outstanding performance in 2007
  • Outstanding assistance with our Government clients
  • 3rd Qtr Spirit winner 2007
  • Rewarded 5000 spirit points for Testing and converting La Salle accounts onto AFS system in 2008

Languages

  • Spanish
  • English

Languages

English
Professional
Spanish
Professional

Timeline

Driver /Team Trainer

Transdev Transportation
06.2024 - Current

Transportation Specialist

Haven Transportation LLC.
11.2019 - 05.2024

Driver CDL B.

Specialty Transportation
06.2014 - 11.2019

Credit Servicing Spec III Loan Servicing

Bank Of America
10.2010 - 12.2014

Treasury Service Advisor Government Banking- NE

Bank of America
08.2006 - 09.2010

Operation Supervisor

Bank of America
03.2002 - 08.2006

Sr. Ops Assoc

Bank of Boston / Fleet
01.1996 - 02.2002

High School Diploma -

La Universida De Juncos

High School -

Hartford High School

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Wilfredo Cotto