Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Wilfredo Gonzalez

Chicago,IL

Summary

Worked many jobs starting at the age of 17. Through many experiences I've obtained useful skills and met inspiring individuals who've molded me into the person I am today. Anything I put my mind to, whether it's in retail, sales, the kitchen, construction or on the football field, I was able to master any skill or task thrown at me. I also attended Military school where I learned life changing lessons, morals to live by and received memorable awards in football, basketball as well as track and field. My goal in life is to spread as much positivity onto the world as possible, as well as help others as much as possible. Especially those who need it most.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

LA Fitness
Chicago, IL
01.2023 - Current
  • Motivated, hired, trained, and disciplined employees to maximize performance and reach sale goals.
  • Worked at the Downtown, MLK and Hyde park locations. Was transferred around in order to help bring more cliental to slower, lower staff locations reach sale goals.
  • Made sure my employees felt wanted and at home, also helped others with closing procedures or tasks when under staffed. (Front desk, Sales counselors, janitors.)
  • Negotiated with vendors to acquire competitive prices and quality products to sale and market inside facility.
  • Handled and resolved customer complaints and issues regarding gym amenities, account problems or conflicts between other members.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Persuaded and influenced members to join club based off of personal interaction and customer service.
  • Upsold and Marketed in order to help club reach sale goals.
  • Made local marketing partners with neighbor buissneses for 2 different locations. Also got LA fitness a promotion deal with Nandos, Capriottis, GNC and many others. Which gave new members 30% off and free first meal at selected locations.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Made every member feel welcomed, wanted and comfortable, as well as helped them reach or maximize physical goals if help was needed.
  • Started in sales and worked my way up. Marketing and customer service were my strengths. People loved my energy which made prospecting for new members easy.

Sales Associate, Stock, Cashier

The North Face Inc.
875 N Michigan Ave. Chicago, IL
01.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing or new potential customers.
  • Helped customers locate products such as gear, shoes, clothing and jackets, also checked store system for merchandise at other locations.
  • Answered customer questions regarding sizing, features, accessories and in store promotions and discounts.
  • Prepared merchandise for sales floor by pricing, censoring and tagging.
  • Processed product returns, purchases and exchanges.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables and tracked and maintained stock inventory.

Closing Shift Supervisor

Cafe Descartes
Midway International Airport Chicago, IL
02.2018 - 11.2020
  • Started as Barista.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Created sanitation procedures and standards for all employees to model and follow. Set the standard for inspections and everyday protocol.
  • Ensured customer loyalty by remembering names of local employees and daily customers, as well as personal preferences, orders and allergy information.
  • Handled and resolved customer issues and complaints with professionalism to drive and ensure customer satisfaction, repeat business and maintain positive reputation.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies, performance optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Created phenomenal coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Managed payroll, scheduling, inventory, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

Education

High School Diploma -

Plainfield South Highschool
Plainfield, IL
06-2018

Skills

  • Employee Scheduling
  • Operations Management
  • Training and Development Skills
  • Menu Development
  • Inventory Control
  • Food Safety and Sanitation
  • Staff Management
  • Sales Coaching
  • Multitasking
  • Exceeding Sale Goals
  • Excellent Customer Service
  • Sales Expertise
  • Prospecting
  • Performance Efficiency Under Pressure
  • Cash Register and Money Operations
  • Time Management
  • Organizational Skills
  • Kitchen and Dining Room Maintenance
  • Gym Maintenance
  • Reading And Listening Comprehension
  • Marketing
  • Opening and Closing Procedures
  • Stockroom Operations
  • Upselling
  • Complex Problem-Solving
  • Verbal and Written Communications
  • Merchandise Display and Presentations
  • Inventory Tracking
  • Retail Store Operations
  • Negotiation Tactics

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Graduated with Honors
  • Employee of the District

Certification

  • ServSafe

Timeline

Assistant General Manager

LA Fitness
01.2023 - Current

Sales Associate, Stock, Cashier

The North Face Inc.
01.2022 - 12.2022

Closing Shift Supervisor

Cafe Descartes
02.2018 - 11.2020

High School Diploma -

Plainfield South Highschool

Similar Profiles

CREATE PROFILE
Wilfredo Gonzalez