Wilfredo Gonzalez
West Babylon,NY
Summary
Results-driven Management professional with 16 years of experience in management operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior corporate leadership, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
10
10
years of professional experience
Work History
Elderly Caregiver
FreedomCare
West Babylon, NY
03.2022 - Current
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Engaged clients by conversing and participating in activities and hobbies.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Followed care plan and directions to administer medications.
- Recognized emergencies and notified paramedics and family members.
- Transported patients to medical, dental and personal care appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
General Manager
Reebok Flagship Location
New York , NY
01.2015 - 01.2020
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Encouraged, trained and disciplined employees to maximize performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using company tools and company visions .
- Improved productivity metrics by 5% through sales forecasting, resource allocation and managing scheduled labor.
- Promoted professional skill development in all management and top employees through effective training, management and motivation.
- Motivated and led team members to work together to achieve targets.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service.
- Directed successful turnaround rate by 80%
- Collaborated with gym members and influencers to create business to business report and elevate grassroots business through these relationships .
Education
CNA Certified - Nursing Assistance
First Step Heath School Inc.
Long Island, DP09-2023
Penn Foster Career School
Scranton, PAGED -
Drake Business School
New York, NYSkills
- Staff training and development
- Financial and cash flow
- Performance reporting
- Policies and procedures implementation
- Troubleshooting and problem solving
- Inventory control
- Product management
- Goal attainment
- Business Strategy Development
- Problem resolution
- Relationship development
- High-pressure environments
- Social media marketing
- Staff retention
- Performance management
- Team building
- Productivity improvement
- Inventory management
- Staff development
- Team Building/Leadership
- Verbal and Written Communication
- Patient Advocacy
- Medication Administration
- Safety Procedures and Protocols
- Meal Preparation
- Safe Patient Transportation
- Client Documentation
- Patient Companionship
- Friendly and Outgoing
- Care Plan Management
- Quality Program Protocols
- Caring Companionship
- CPR Certification
- Bedside Care
- Client Education
- Care Planning
- Personal Hygiene Assistance
- Physical Stamina
- Ability to Lift Clients
Languages
Spanish
Professional
Timeline
Elderly Caregiver
FreedomCare
03.2022 - Current
General Manager
Reebok Flagship Location
01.2015 - 01.2020
Penn Foster Career School
GED -
Drake Business School
CNA Certified - Nursing Assistance
First Step Heath School Inc.
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