WILFREDO GREEN
Gig Harbor
Summary
Dynamic professional with extensive guest relations and team management experience, skilled in conflict resolution and upselling. Bilingual communicator fluent in Spanish and English, adept at fostering positive customer experiences and maintaining efficient service operations. Ready to leverage organizational skills and adaptability as a General Manager to drive team success and enhance service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Millville Pizza Co.
07.2023 - 12.2024
- Built strong rapport with guests, earning a loyal following of regulars who returned specifically for my attentive service, positive energy, and genuine connection
- Processed payments accurately while adhering to cash handling procedures.
- Scheduled and received deliveries and verified goods received against paperwork.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
- Assisted customers with questions or concerns regarding their orders or services provided.
Server
The Redd Dog
04.2022 - 09.2022
- Preforming opening and closing duties.
- knowledgeable about restaurant and beers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
General Manager
KELLYS CAFE & ESPRESSO
01.2018 - 03.2022
- Addressed and resolved customer conflicts, verifying satisfactory outcomes for involved parties.
- Transmit orders to kitchen, identifying special dietary needs and special requests.
- Help patrons select food and beverages by presenting menu; suggesting courses; explaining the chef's specialties; answering food preparation questions.
- Protect establishment and guests by adhering to sanitation, safety and alcohol beverage control policies.
Education
GED -
NEW YORK STATE CHALLENGE PROGRAM
Skills
- Bilingual (Spanish/English)
- Conflict and complaint resolution
- Dining room cleaning and upkeep
- High energy and stamina
- Exceptional organizational skills and adaptability
- Clear communication aimed at understanding customers' needs
- Communicative server dedicated to providing elevated service and providing unforgettable guest experiences
- Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants
- Detailed organizer of service operations with versatility in stressful circumstances
Certification
CPR/AED/First Aid Certification
AIR FORCE 2001-2005
Timeline
General Manager
Millville Pizza Co.
07.2023 - 12.2024
Server
The Redd Dog
04.2022 - 09.2022
General Manager
KELLYS CAFE & ESPRESSO
01.2018 - 03.2022
GED -
NEW YORK STATE CHALLENGE PROGRAM
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