Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lauren Nalbach

Sicklerville

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use my experience with customer service and problem-solving skills to meet all goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

EPAC Management
09.2024 - Current

Leasing Consultant

Morgan Properties
02.2021 - 09.2024
  • Provided excellent customer service to prospective and current tenants
  • Managed daily tasks including filing documents, responding to emails and phone calls
  • Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
  • Providing mini-models to apartments and cleaning when necessary
  • Managing social media and monthly audits of multiple websites for the property
  • Daily managing of the CRM in order to reach out to future prospects and maintain communication

Assistant Manager

Yankee Candle
02.2018 - 02.2021
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Coached and mentored new employees on company policies and procedures

Customer Service Manager

Walmart
01.2016 - 02.2018
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
  • Assisted customers with resolving service-related issues
  • Developed and maintained effective relationships with customers, staff, and vendors
  • Followed up with customers to drive satisfaction and gain service feedback
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions

Education

High School Diploma -

Overbrook High School
Pine Hill, NJ
05.2010

Skills

  • 10 years of Customer Service
  • Property Maintenance
  • Staff Training
  • Calendar Management
  • Reliability
  • Competitive Research
  • CRM Software & Microsoft Experience
  • Schedule Planning
  • Conflict handling
  • Phone and Email Etiquette
  • Community Engagement
  • Property Marketing
  • Strong communication
  • Attention to detail
  • Time management
  • Fair housing regulations

Certification

  • PDP - Professional Development Program
  • CALP - Certified Apartment Leasing Professional

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Community Manager

EPAC Management
09.2024 - Current

Leasing Consultant

Morgan Properties
02.2021 - 09.2024

Assistant Manager

Yankee Candle
02.2018 - 02.2021

Customer Service Manager

Walmart
01.2016 - 02.2018

High School Diploma -

Overbrook High School

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Lauren Nalbach