Wilfredo Izaguirre Jr
Newport,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has 5+ years working as a Telecommunicator and 9+ years as a first responder working under Fire, EMS, and Law Enforcement. Motivated business professional bringing 3+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
10
10
Certification
Work History
911 Telecommunicator
Carteret County Government Emergency Services
Morehead City, NC
10.2018 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in the system.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Answered calls from an automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Firefighter/EMT-Basic
Newport Fire Department
Newport, NC
01.2014 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Carried, placed and extended ladders in training and in emergencies.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Stabilized and lifted patients with backboard and cot.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
- Set up and operated master streams and aerial ladder pipes.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Worked in a station with over 2,000 calls a year.
Sheriff's Deputy
Carteret County Sheriff Office
Beaufort, NC
05.2017 - 12.2017
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Maintained structure and security during court proceedings.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
Commissary Bagger
DECA Commissary
Cherry Point, NC
01.2013 - 03.2015
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Communicated with cashiers and customers to learn about bagging needs.
- Bagged customer purchases while paying mind to industry best practices.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained availability of grocery carts by monitoring cart corrals.
Education
Bachelor of Science - Aircraft Piloting And Navigation
Liberty University
Lynchburg, VA06.2024
Certificate - Science, Technology, And Society
Craven Community College
New Bern, NC12.2020
Certificate - Emergency Medical Technology
Lenoir Community College
Kinston, NC01.2015
Skills
- Knowledgeable in ICS Structure
- Fire Prevention Education
- Emergency Responder
- Dispatch Communication
- Basic Life Support
- Verbal and Written Communication
- Friendly and Patient
- Help Desk Support
- Microsoft Windows and Office
- Customer Account Management
- Computer-aided dispatching
- Problem Solving
Certification
- Licensed Emergency Medical Technician Basic - 8 years
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ICS - 100, 200, 300, 400, 700, 800
- CIT - Crisis Intervention Team
- DCI Certify
- EVOC - Emergency Vehicle Operators Course
- CFR - Certified First Responder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
911 Telecommunicator
Carteret County Government Emergency Services
10.2018 - Current
Sheriff's Deputy
Carteret County Sheriff Office
05.2017 - 12.2017
Firefighter/EMT-Basic
Newport Fire Department
01.2014 - Current
Commissary Bagger
DECA Commissary
01.2013 - 03.2015
Bachelor of Science - Aircraft Piloting And Navigation
Liberty University
Certificate - Science, Technology, And Society
Craven Community College
Certificate - Emergency Medical Technology
Lenoir Community College