Wilfredo Izaguirre Jr
Newport,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has 5+ years working as a Telecommunicator and 9+ years as a first responder working under Fire, EMS, and Law Enforcement. Motivated business professional bringing 3+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
10
10
Certification
Work History
911 Telecommunicator
Carteret County Government Emergency Services
10.2018 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in the system.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Answered calls from an automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Firefighter/EMT-Basic
Newport Fire Department
01.2014 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Carried, placed and extended ladders in training and in emergencies.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Stabilized and lifted patients with backboard and cot.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
- Set up and operated master streams and aerial ladder pipes.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Worked in a station with over 2,000 calls a year.
Sheriff's Deputy
Carteret County Sheriff Office
05.2017 - 12.2017
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Maintained structure and security during court proceedings.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
Commissary Bagger
DECA Commissary
01.2013 - 03.2015
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Communicated with cashiers and customers to learn about bagging needs.
- Bagged customer purchases while paying mind to industry best practices.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained availability of grocery carts by monitoring cart corrals.
Education
Bachelor of Science - Aircraft Piloting And Navigation
Liberty University
Lynchburg, VA06.2024
Certificate - Science, Technology, And Society
Craven Community College
New Bern, NC12.2020
Certificate - Emergency Medical Technology
Lenoir Community College
Kinston, NC01.2015
Skills
- Knowledgeable in ICS Structure
- Fire Prevention Education
- Emergency Responder
- Dispatch Communication
- Basic Life Support
- Verbal and Written Communication
- Friendly and Patient
- Help Desk Support
- Microsoft Windows and Office
- Customer Account Management
- Computer-aided dispatching
- Problem Solving
Certification
- Licensed Emergency Medical Technician Basic - 8 years
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ICS - 100, 200, 300, 400, 700, 800
- CIT - Crisis Intervention Team
- DCI Certify
- EVOC - Emergency Vehicle Operators Course
- CFR - Certified First Responder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
911 Telecommunicator
Carteret County Government Emergency Services
10.2018 - Current
Sheriff's Deputy
Carteret County Sheriff Office
05.2017 - 12.2017
Firefighter/EMT-Basic
Newport Fire Department
01.2014 - Current
Commissary Bagger
DECA Commissary
01.2013 - 03.2015
Bachelor of Science - Aircraft Piloting And Navigation
Liberty University
Certificate - Science, Technology, And Society
Craven Community College
Certificate - Emergency Medical Technology
Lenoir Community College
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