WILFREDO MARTINEZ
Retail Professional
Swansea,Ma
Summary
Versatile mutable business professional with 16 years of store management experience across a variety of retail settings Excels in problem-solving employer imposes with creative solutions and administer improvements proven to maintain efficiency and guest satisfaction Key Skills Customer Service Teamwork & Supervision & Training Policies & Procedures Customer Satisfaction Inventory Management Problem-Solving Report & Document Preparation Driving Customer Service Scores Managing Income Statements Finance Management Accounts Payable/Receivable Determined Store Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
33
33
years of professional experience
1
1
Certification
1
1
CSL License
Work History
Field Operations Project Manager
ACM Demo Group
Atkinson , NH
08.2023 - Current
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Reduced operational costs with diligent budget management and resource allocation.
- Developed and executed comprehensive training programs for field staff, increasing overall skill levels and proficiency.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
Store Manager
Lowe’s Home Improvement
09.2006 - 07.2022
- Alleviate Customer’s Concerns
- Project Management of both Interior and Exteriors projects.
- Managing Income Statements
- Driving Customer Focus Scores
- Increase Sales + Profits
- Training and Development
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Perishable Manager
Shaw’s Supermarket
01.1992 - 01.2007
- Inventory Management
- Scheduling
- Law Statement Management
- Staffing + Hiring
Non-Perishable Manager
Shaw’s Supermarket
01.1992 - 01.2007
- Maintains policies and procedures
- Inventory Management
- Facilitates resolutions of customer concerns
- Training
Education
No Degree - Business Administration
Umass Dartmouth
North Dartmouth, MASkills
- Fully versed in Workday and Workforce Central
- Store Coverage
- Safety and Security Enforcement
- Profit and Loss
- Sales Goal Achievement
- Leading Staff Meetings
- Process Improvement
- Culture Development
- Budgeting and Cost Control
- Staff Management
Affiliations
Diman Regional Vocational Tech High School Advisory Board team member.
Certification
Osha 30 General Industry Outreach Certification.
Languages
Spanish
Full Professional
Portuguese
Professional Working
Interests
Hiking, Softball, Beach riding waves
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Operations Project Manager
ACM Demo Group
08.2023 - Current
Store Manager
Lowe’s Home Improvement
09.2006 - 07.2022
Perishable Manager
Shaw’s Supermarket
01.1992 - 01.2007
Non-Perishable Manager
Shaw’s Supermarket
01.1992 - 01.2007
No Degree - Business Administration
Umass Dartmouth
Osha 30 General Industry Outreach Certification.
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