Wilfredo Orengo
Corpus Christi,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
Store Manager
Goodwill Industries Of South Texas
01.2022 - 02.2023
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
Store Manager
La Familia Boots
Houston, TX
02.2020 - 01.2022
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented successful staff incentive programs to motivate employees.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Inventory Manager
Big Lots Stores, Inc.
Houston, TX
03.2013 - 02.2020
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Analyzed inventory data to identify and address stock discrepancies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established re-order points and monitored supplier performance.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Associate of Science - Science, Technology, And Society
Valencia College
Orlando, FL05.1996
Skills
- Time Management
- Employee Motivation
- Order Management
- Maximizing Profitability
- Inventory Management
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Staff Management
- Bank Deposit Procedures
- Product Merchandising
- Financial Operations Management
- Database Management
- Opening and Closing Procedures
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Goodwill Industries Of South Texas
01.2022 - 02.2023
Store Manager
La Familia Boots
02.2020 - 01.2022
Inventory Manager
Big Lots Stores, Inc.
03.2013 - 02.2020
Associate of Science - Science, Technology, And Society
Valencia College
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