Wilfredo Rivera
Orlando,FL
Summary
Adept at enhancing operational efficiency and safety, my tenure at Delta Air Lines, Inc. showcased my proficiency in ground support services and exceptional team collaboration. Leveraging skills in aircraft marshalling and problem-solving, I significantly contributed to reducing luggage mishandling incidents, underlining my commitment to excellence and customer satisfaction.
Qualified [Desired Position] with solid background as Ramp Agent. Known for maintaining high safety standards and efficiently handling ground support equipment. Demonstrated strong teamwork and problem-solving skills in fast-paced environments.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
36
36
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
06.1988 - 09.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Stocked aircraft cabins with necessary equipment and supplies.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
- Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
High School Diploma -
Julio Vizcarrondo Coronado
Carolina,P.R.05-1985
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
- Marshaling aircraft
- Ramp security
- Pushback and towing
- Baggage management
- Load planning
- Vehicle operation
- Load planning communication
- Dependable and responsible
- Ground support services
- Freight handling
- Cargo handling
- Security awareness
- Airfield safety regulations
- Aviation regulations
- Weight/balance loading
- Cargo equipment operation
- Quality control
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Passenger assistance
- Aircraft greeting
- Ramp checklist completion
- Aircraft restocking
- Equipment inspection
- Corporate policies
- Special needs travelers
- Aircraft safety checks
- Baggage service collaboration
- Adherence to policies
- TSA collaboration
- Heavy equipment operation
- Security compliance
- Ground support
- Aircraft interior cleaning
- Aircraft towing
- Water service
- Arrival/departure procedures
- Willing to learn
- Lifting and sorting
- Safety precautions
- Critical thinking
- Team collaboration
- Attention to detail
- Stacking and staging
- Health and safety compliance
- Materials handling safety training
- Forklift operations
- Physical strength and stamina
- Damage prevention
- Protective equipment use
- Warehouse environment safety
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
Delta Air Lines, Inc
06.1988 - 09.2024
High School Diploma -
Julio Vizcarrondo Coronado
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