Wilfredo Rivera
Peoria,AZ
Summary
Dynamic Datacenter Security Operation Manager at Microsoft with a proven track record in enhancing customer satisfaction and developing strategic plans. Skilled in risk management and team leadership, I successfully improved service delivery and employee engagement, achieving departmental goals while maintaining budget control and fostering a culture of continuous learning.
Overview
18
18
years of professional experience
Work History
Datacenter Security Operation Manager
Microsoft
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Site Security Manager
Allied Universal Security Services
05.2007 - 01.2022
- Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
- Organized ongoing training programs for staff members to ensure they remained knowledgeable about evolving industry standards and best practices in site security management.
- Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve site security measures.
- Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
- Streamlined reporting processes for incident management, resulting in more efficient resolution of issues.
- Coordinated with local law enforcement agencies to address potential threats and share relevant information.
- Established strong working relationships with external vendors supplying essential security equipment and services, enabling prompt resolution of any technical issues that arose.
- Performed regular risk assessments to identify areas requiring increased attention or additional resources.
- Collaborated with other departments to integrate security measures into overall company operations, fostering a culture of safety throughout the organization.
- Evaluated the performance of individual team members as well as overall departmental success in achieving established goals.
- Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Conducted thorough background checks on prospective employees, maintaining a secure work environment.
- Implemented workplace safety initiatives, enhancing overall employee wellbeing and reducing accidents onsite.
- Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Managed a team of security personnel, ensuring proper training and adherence to company policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Evaluated security systems and procedures to identify areas for improvement.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Determined security budgets and identified opportunities to optimize resource utilization.
Education
Bachelor of Science - System Information
Turabo University
Gurabo, PR05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Staff development
- Shift scheduling
- Budget control
- Financial management
- Emergency response
- Expense tracking
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Risk management
- Teamwork and collaboration
- Computer skills
- Effective communication
- Positive attitude
- Multitasking
- Managing operations and efficiency
- Customer relationship management
- MS office
- Professional and courteous
Timeline
Datacenter Security Operation Manager
Microsoft
01.2022 - Current
Site Security Manager
Allied Universal Security Services
05.2007 - 01.2022
Bachelor of Science - System Information
Turabo University