Wilfredo Rodriguez
Cypress,TX
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Store Manager
Homegoods Stores
Houston, TX
09.2009 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels on a weekly basis.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistant Store Manager
Linens 'n Things
Stroudsburg, PA
06.2000 - 03.2009
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Associate of Science - Business Management
Taylor Business Institute
New York, NY06-1986
Skills
- Employee Training
- Operations Management
- Operational budgeting
- Store Merchandising
- Loss Prevention
Timeline
Store Manager
Homegoods Stores
09.2009 - Current
Assistant Store Manager
Linens 'n Things
06.2000 - 03.2009
Associate of Science - Business Management
Taylor Business Institute
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