Wilfredo Vargas
Virginia Beach,VA
Summary
Dynamic professional with a strong background in client relationship management and Microsoft 365 proficiency. Successfully transitioned 1,500 employees to remote work, ensuring business continuity and client satisfaction through effective communication and strategic planning. Proficient in virtualization technologies and network analysis, with a track record of enhancing system performance. Skilled in managing IT health and optimizing processes to drive productivity and operational excellence. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Crew Chief/Construction Flagger
Traffic Plan
Chesapeake, VA
03.2024 - Current
- Ensure proper setup and management of flagging stations to maintain traffic flow and site safety.
- Utilize high visibility safety apparel and communication devices to ensure the safety of workers and the public.
- Responsible for light towers, arrow boards, TMA cone setups, and speed strips mostly required in Suffolk over 35 MPH.
Delivery Driver
Uber
Virginia
10.2022 - Current
- Transport clients to various destinations with a focus on timeliness and safety.
- Execute food order pickups and ensure efficient/timely delivery to customers.
- Manage the delivery of large packages, maintaining attention to detail and care for items.
Delivery Driver
Amazon
Norfolk, VA
10.2023 - 02.2024
- Prepared delivery route and prepped van for daily operations, ensuring efficient order management and vehicle readiness.
- Scanned items at delivery stops to maintain accuracy and accountability for an average of 149 deliveries daily.
Desktop Data Analyst
Loancare LLC
Virginia Beach, Va
02.2016 - 01.2022
- Administered best-practice solutions and managed IT system health, collaborating with Compliance and Disaster Recovery teams to exceed business objectives.
- Led the migration of 1,800 operating systems from Windows 7 to Windows 10, enhancing organizational efficiency and productivity.
- Directed the rapid transition of 1,500 employees to remote work across three states in thirteen days, maintaining uninterrupted business operations.
- Oversaw the transformation of legacy infrastructure, Managed KPI of ticketing system as well as inventory management, increasing business productivity by 90%, and managed Windows OS configurations and 24/7 support operations, surpassing corporate expectations enterprise ServiceNow implementation.
- Purchased office equipment, and application licenses.
ITS Operations Analyst
S & K Sales Company
Virginia Beach, Va
06.2014 - 12.2015
- Optimized and maintained Windows OS and Active Directory, delivering application support and Level 1 helpdesk services, resulting in a 97% increase in customer satisfaction.
- Enhanced IT support operations through effective forecasting and swift resolution of system issues, improving IT service throughput and reliability.
- Streamlined system administration by integrating emerging technologies, upgrading legacy systems, and simplifying processes, achieving an 85% reduction in operational costs.
Delivery Driver/Warehouse Technician
Hendersons Courier
Chesapeake, Va
06.2011 - 03.2014
- Delivered overnight shipments from New York to Florida, ensuring timely and safe delivery.
- Daily runs to Richmond and Charlottesville.
- Managed warehouse operations, including offloading pallets and organizing new shipments.
- Sorted and shrink-wrapped packages to maintain shipment integrity.
- Dispatched packages efficiently to Smithfield, VA and Gloster, VA, optimizing delivery routes.
- Dispatch 12 drivers through Suffolk, Portsmouth, Va beach, Norfolk, Newport News, and Hampton Va.
Shareholder Services Associate
Randstad, Inc.
Norfolk, Virginia
01.2009 - 10.2010
- Analyzed data platforms to develop tailored investment portfolios, ensuring accurate assignment of dealer profiles for over 130 customers daily.
- Processed shareholder investments with a focus on precision and efficiency, supporting client investment strategies and portfolio management.
Senior Loan Officer
American Mortgage Group
Virginia Beach, Va
04.2003 - 12.2008
- Processed a consistent pipeline of customer loans, ensuring timely and accurate loan administration.
- Compiled and submitted detailed monthly progress reports to management for strategic review.
- Conducted comprehensive training for new loan originators including cold calling techniques and loan application procedures using Encompass software.
Hospitality Services Coordinator
Renaissance Hotel/Clarion/Founders Inn
Virginia Beach, Virginia
04.2002 - 12.2008
- Prepared daily menus, crafted specialty drinks, and designed dinner specials to enhance guest dining experiences.
- Operated various kiosk machines proficiently, ensuring accurate cash handling and financial transactions.
- Served in multiple roles including bartender, short-order cook, and banquet server, adapting to diverse food service requirements.
Senior Operations Manager
One Service International
New York City, NY
01.1999 - 10.2001
- Managed a complete restructuring of the security team and office personnel, enhancing operational efficiency and customer service delivery for client satisfaction.
- Purchased office equipment and supplies.
- Developed marketing strategies, managed financial processes including accounts payable, payroll and customer billing, and facilitated the implementation and training of FedEx Power Ship software.
Facilities Manager
Pitney Bowes Management Services
New York, N Y
12.1995 - 12.1998
- Cross-trained employees across multiple offices, enhancing office services efficiency and contributing to the support structure of a firm scaling from 20 to 600 employees.
- Managed financial processes including payroll, accounts payable, and customer billing, while maintaining high client retention through exceptional service and problem resolution.
Education
Associate of Applied Science - Information Systems Technology
Tidewater Community College
Virginia Beach, VASkills
- Virtualization technologies (VMware, Citrix)
- Network analysis (Wireshark)
- Java development
- Microsoft 365 proficiency
- User account management (Active Directory)
- Incident management (ServiceNow)
- Database administration (MySQL)
- Cybersecurity tools (Barracuda, McAfee, Symantec)
- Remote connectivity solutions
- Analytical thinking
- Client relationship management
- Communication skills (verbal and written)
Certification
- ATSSA Certified-VDOT Certified Traffic Controll
- Certificate of Completion: LinkedIn Learning Project Management Foundation
- Schedules
- Programming Foundations Software Testing/QA
- Excel 2016: Setting up a database
- Learning Data Analytics: 1 foundation
- Learning Data Science
- Manage Your Team
- Windows Server 2016: install and configure Active Directory
Timeline
Crew Chief/Construction Flagger
Traffic Plan
03.2024 - Current
Delivery Driver
Amazon
10.2023 - 02.2024
Delivery Driver
Uber
10.2022 - Current
Desktop Data Analyst
Loancare LLC
02.2016 - 01.2022
ITS Operations Analyst
S & K Sales Company
06.2014 - 12.2015
Delivery Driver/Warehouse Technician
Hendersons Courier
06.2011 - 03.2014
Shareholder Services Associate
Randstad, Inc.
01.2009 - 10.2010
Senior Loan Officer
American Mortgage Group
04.2003 - 12.2008
Hospitality Services Coordinator
Renaissance Hotel/Clarion/Founders Inn
04.2002 - 12.2008
Senior Operations Manager
One Service International
01.1999 - 10.2001
Facilities Manager
Pitney Bowes Management Services
12.1995 - 12.1998
Associate of Applied Science - Information Systems Technology
Tidewater Community College
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