Wilfrid Antenor
Mount Pocono,PA
Summary
Proven to enhance customer satisfaction and loyalty through exceptional service and communication, I excel in customer assistance and multilingual capabilities (French, Creole, & Spanish). At my previous role, I significantly improved customer relations by resolving complaints efficiently, demonstrating strong work ethic and empathy. Achieved excellent accuracy in financial transactions, underscoring my dedication to employer-desired skills.
Overview
9
9
years of professional experience
Work History
warehouse, cashier, stocker
Haiti
03.2015 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Communication
O & M University
Dominican Republic03.2008
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Able to Speak French, Creole & Spanish
Languages
French
Native or Bilingual
Spanish
Full Professional
Timeline
warehouse, cashier, stocker
03.2015 - 06.2024
Associate of Science - Communication
O & M University