Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilfrid Beneche

Pembroke Pines,FL

Summary

Management and operations professional with proven leadership capabilities. Demonstrated success in team collaboration and adaptability, consistently delivering measurable results. Expertise in strategic planning, staff development, and enhancing operational efficiency. Recognized for reliability and effective problem-solving in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Assistant General Manager

Flanigan’s
10.2022 - Current
  • Directing daily operations in the absence of the General Manager.
  • Ensuring compliance with company standards.
  • Supervising and training staff.
  • Managing inventory and ordering supplies.
  • Handling customer complaints and ensuring satisfaction.
  • Assisting in financial accountability.
  • Recruiting and retaining team members.

Assistant Restaurant Manager

Flanigan’s
07.2021 - 01.2022
  • Hire, train, coach 50+ staff members on customer service skills, food, and beverage knowledge.
  • Reduce variable cost by 6% through tighter controls on overtime and expenditure inventory. Decrease alcohol costs.
  • Consistently exceed monthly goals and employee retention rate by 10% turn over as well as increase profits proper control and quality.

General Manager

Original Pancake House
06.2020 - 07.2021
  • Led restaurant operation, providing customer service, Hire, coach team and managed daily operation.
  • Oversaw the inventory, ordered food and supplies. Ensured guest satisfaction.
  • Minimized cost and maximized profits. Supervised all areas of the restaurant and made final decisions.
  • Resolved customers’ complaints, acknowledged issues, and offered solutions to satisfy expectations.

Restaurant Manager

Yard House- MIT
02.2020 - 06.2020
  • Led restaurant operations with a focus on Beverage and Hospitality.
  • Hired, trained, coached, and developed team with consistent financial results and exceptional guest experience.
  • Served between 500 to 700 guests daily.
  • Managed inventory included: verified and signed for all delivery, quality/freshness of products.
  • Managed daily operation of restaurant ensuring adherence to all safety and sanitation standards.

Restaurant Manager

Red lobster Hospitality LLC
12.2018 - 02.2020
  • Led restaurant operations with a focus on Beverage and Hospitality.
  • Hired, trained, coached, and developed team with consistent financial results and exceptional guest experience.
  • Served between 500 to 700 guests daily.
  • Managed inventory included: verified and signed for all delivery, quality/freshness of products.
  • Managed daily operation of restaurant ensuring adherence to all safety and sanitation standards.

Internship

Weston Hills Country Club, Weston, FL
05.2018 - 08.2018
  • Oversaw and executed all food and beverage orders ensuring quality and appearance of presentation.
  • Resolved guest complaint and/or issues ensuring all needs were met and solved in a timely manner.
  • Served and provided quality service to approximately 400- 600 guests daily.

Pre-cook

Cheesecake Factory, Pembroke Pines, FL
06.2013 - 05.2018
  • Measure ingredients and seasonings to be used in cooking.

Sea Merchant Line, Miami, FL
01.2012 - 01.2013
  • Managed team member and assured customers satisfaction with deliveries while provided strong customer service

Logistic manager

Sea Merchant line, Port- au Prince Haiti
01.2000 - 01.2012

Education

Master of Science - Hospitality Administration And Management

Florida International University
Miami, FL
12-2020

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Customer relationship management (CRM)
  • Budget control
  • Employee scheduling
  • Operations oversight

Timeline

Assistant General Manager

Flanigan’s
10.2022 - Current

Assistant Restaurant Manager

Flanigan’s
07.2021 - 01.2022

General Manager

Original Pancake House
06.2020 - 07.2021

Restaurant Manager

Yard House- MIT
02.2020 - 06.2020

Restaurant Manager

Red lobster Hospitality LLC
12.2018 - 02.2020

Internship

Weston Hills Country Club, Weston, FL
05.2018 - 08.2018

Pre-cook

Cheesecake Factory, Pembroke Pines, FL
06.2013 - 05.2018

Sea Merchant Line, Miami, FL
01.2012 - 01.2013

Logistic manager

Sea Merchant line, Port- au Prince Haiti
01.2000 - 01.2012

Master of Science - Hospitality Administration And Management

Florida International University

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Wilfrid Beneche