Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Wilfried Atade-nanguit

Chicago,IL

Summary

Results-driven IT professional with a background in web development and technical support, seeking a challenging role in IT and web development. Proven ability to troubleshoot complex technical issues, collaborate across departments, and contribute to the enhancement of applications and infrastructure. Excited to leverage my skills to drive innovation and deliver exceptional solutions.

Overview

5
5
years of professional experience

Work History

Application Support Specialist

Reveal Data
Chicago, Illinois
11.2023 - Current
  • Provides application support and maintenance for clients, troubleshooting any issues that arise.
  • Develops scripts to automate routine tasks and improve system performance.
  • Resolves user inquiries related to software applications via telephone and email.
  • Performs data manipulation in databases using SQL queries.
  • Identifies root causes of application errors and implements solutions to prevent recurrence.
  • Analyzes system logs and identifies areas for improvement in terms of efficiency or security measures.
  • Maintains up-to-date knowledge of industry trends, best practices, standards, and regulations.
  • Reported incidents promptly, according to the company's incident management policy procedures.
  • Responded quickly to customer requests regarding application problems or changes.

Tier 2 Customer Support Specialist

HealthStream
Nashville, Tennessee
02.2021 - 10.2023
  • Utilized SQL queries to extract and analyze data, providing valuable insights to clients based on their specific needs and requirements.
  • Conducted comprehensive testing and debugging, identifying and reporting bugs to the appropriate teams for efficient resolution.
  • Revamped and elevated website aesthetics and user experience through creative visual design improvements, driving increased user engagement and user-friendliness.
  • Employed advanced CSS techniques to customize client websites, ensuring alignment with their preferences and enhancing overall site appeal.
  • Swiftly addressed customer inquiries and requirements, demonstrating a keen ability to understand their needs and swiftly offer effective solutions.
  • Mastered prioritization skills in a dynamic, high-speed environment, consistently meeting customer expectations and upholding established project timelines.
  • Played a pivotal role within a collaborative team environment, contributing to the successful completion of projects by aligning efforts with fellow team members.
  • Worked cohesively with cross-functional colleagues to define project requirements, conceptualize innovative solutions, and ensure project milestones were met.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.

Application Support Analyst

HospitalPortal
Rolling Meadows, IL
08.2019 - 02.2021
  • Provided exceptional 1st level support to customers by answering calls and emails, logging support tickets, and researching and resolving issues to ensure client satisfaction.
  • Assisted in quality assurance testing of applications, identifying and reporting defects, and contributing to the improvement of software quality.
  • Participated in maintaining and upgrading the internal network and supporting infrastructure, ensuring server backups, monitoring event logs, and conducting regular infrastructure checkups.
  • Configured and troubleshooted VOIP phones, VPN firewalls, Active Directory, PCs, and network/server components.
  • Collaborated with cross-functional teams including sales, marketing, development, and client engagement to support their technical needs and contribute to business success.
  • Participated in the on-call support rotation, handling after-hours support calls, performing specific checks, and ensuring system availability.
  • Assisted in minor development tasks, leveraging programming skills to enhance application functionality.
  • Played a key role in deployment and implementation, ensuring seamless integration of templates and solutions.
  • Successfully completed various projects and tasks assigned and delivered high-quality results.

Skills

  • Programming Languages: HTML, CSS, JavaScript, Python
  • Tools: Salesforce, JIRA, Azure DevOps, AutoTask (Support Ticket Management), VMWare, WSUS, Microsoft Office Suite
  • Networking: Active Directory Configuration, VPN Firewall Setup, Network Troubleshooting
  • Development: Minor Development, Application Testing, User Manual Maintenance
  • SQL data analysis
  • SQL queries
  • SQL server management
  • Hardware diagnostics
  • Internet Protocols
  • Incident management
  • CSS troubleshooting
  • ASPNET Application support(Web and SQL server maintenance)

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Application Support Specialist

Reveal Data
11.2023 - Current

Tier 2 Customer Support Specialist

HealthStream
02.2021 - 10.2023

Application Support Analyst

HospitalPortal
08.2019 - 02.2021

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Wilfried Atade-nanguit