Wilfried Ilboudo
I.T
Houston,TX
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
year of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Computer Technician
CSAT Solutions
Houston, TX
05.2021 - 02.2022
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Managed over 25 computers on shift of 8 hours day
Bookseller
Houston Community College
Houston, TX
09.2018 - 12.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Managed over 50 customer calls per day and increased sales by 10%
Education
Associate of Applied Science - Computer Networking
Houston Community College
Houston, TX 12.2018 - 12.2020
Skills
Network component installations
Operating system testing
Technical Support
Hardware and software installation
Network systems installation
Network support
Self-Motivated
Flexible and Adaptable
Timeline
Computer Technician
CSAT Solutions
05.2021 - 02.2022
Associate of Applied Science - Computer Networking
Houston Community College
12.2018 - 12.2020
Bookseller
Houston Community College
09.2018 - 12.2018