Wilfried Yotat
Baltimore,MD
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
7
7
years of professional experience
Work History
Office Administrator
The Fibi Law Center LLC
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted with paralegal work
Store Supervisor
Super Save
01.2021 - 08.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Store Manager
Crestlyn Market
11.2019 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Staff Member
Gulf Gas Station
03.2017 - 10.2019
- Coordinated communication between the Reading, Writing and Language Center and the institution’s population, including other departments and offices within the institution
- Spear-headed many projects targeted at improving customer service internally and marketing the services of our center to those in need of them
- Performed data entry tasks on behalf of the center for the purpose of storing data used in human resource management and training in the center.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Assisted with onboarding new staff members, providing orientation and support.
Education
Bachelor of Science (BA) - Computer Information Systems
Towson University
Towson, MD12.2015
Associate of Arts (AA) - Business Administration and International Business
Montgomery College
Rockville, MD12.2011
Skills
- Bilingual (Fluent French and English)
- Document Filing
- Spreadsheet Development
- Office Supply Management
- Database Entry
- File Maintenance
- Administrative Support
- Report Preparation
- Inbound Phone Call Handling
- Proficient in MS Office
Timeline
Office Administrator
The Fibi Law Center LLC
04.2023 - Current
Store Supervisor
Super Save
01.2021 - 08.2022
Store Manager
Crestlyn Market
11.2019 - 01.2020
Staff Member
Gulf Gas Station
03.2017 - 10.2019
Bachelor of Science (BA) - Computer Information Systems
Towson University
Associate of Arts (AA) - Business Administration and International Business
Montgomery College
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