Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilgams Zamy

Virginia Beach,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience customer service . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Bath & Body Works
Miami, FL
02.2021 - 05.2023
  • Interviewed clients to obtain vital case information and support associates.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Audited customer account information to identify issues and develop solutions.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Representative

Home Depot
Fort Lauderdale, FL
07.2018 - 09.2020
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

Informatics

University of Florida Informatics Institute
432 Newell Dr, Gainesville, FL 32603
07-2020

High School Diploma -

Escambia County School District
150 E Burgess Rd, Pensacola, FL 32503
06-2017

Skills

  • Customer service excellence
  • [Product or Service] support
  • Quality Assurance
  • Referral Coordination
  • Customer Relationship Management (CRM)
  • Technical Troubleshooting
  • Payment Processing
  • Sales Support
  • Computer maintenance
  • Customer Service
  • Active Listening
  • Organizational Skills

Languages

English
Professional
French
Professional

Timeline

Customer Support Specialist

Bath & Body Works
02.2021 - 05.2023

Customer Service Representative

Home Depot
07.2018 - 09.2020

Informatics

University of Florida Informatics Institute

High School Diploma -

Escambia County School District
Wilgams Zamy