Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Wilhelm Bowers

Harrisburg,SD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Mill Operator

Glanbia Nutrition
10.2024 - Current
  • Comply with food safety standards to ensure CCP are completed and adhered to in each work location
  • Conform with Health and Safety rules and regulations
  • Ensure good plant hygiene standards are maintained in your working area
  • Ensure all CIPs are completed
  • Documentation control where applicable
  • Keep pace with packaging flow to ensure high quality products are given to our customers

Amazon RSR Academy Facilitator

Amazon LLC
05.2023 - 09.2024
  • Facilitate classes for up to 32 Amazon Leadership teams for Legacy and Launch Sites
  • Be a subject-matter expert in all training-related activities
  • Coordinate, train, and measure training-related activities with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams for Amazon RSR Network
  • Have a detailed understanding of processes, expectations, and training requirements for site leadership with the various programs in operation
  • Track performance and find re-training and process improvement opportunities to further develop substandard sites within the RSR Network, non-DOT driver training, and DOT-regulated training for the entire company
  • Provide prompt and correct reporting on the completion of training, compliance, safety, and maintenance duties on regional reporting calls
  • Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
  • Educate and audit RSR Academy students for compliance standards such as Knet completion, Academy curriculum completion, Operational planning, and safe work practices
  • Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning, and safe road driving practices
  • Track and watch performance including on-road ride behinds to measure on-road quality, and adherence to standards
  • Find re-training and process improvement opportunities for the station and escalate large gaps to network-level leaders
  • Track compliance of network level re-training and added process training rollouts required for all DSP and DAs
  • Quickly adapt to new process improvements that are critical to the safety and compliance of RSR Academy
  • Drive, maneuver, and load/unload a truck as scheduled using approved equipment (hand cart, pallet jacks), with or without reasonable accommodation
  • Monitored student behavior in order to maintain a safe and positive learning atmosphere.
  • Provided guidance to students regarding academic issues such as study skills, time management.
  • Attended professional development workshops and conferences related to education trends or best practices.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Utilized technology tools such as computers, tablets, and interactive whiteboards, as appropriate.
  • Engage with Amazon Associates and leadership on both a professional and personal level to ensure life and work balance
  • Encouraged team work among students to foster cooperation and collaboration.
  • Maintained accurate records of student attendance, grades, progress reports.

Amazon Assistant Site Manager RSR

Amazon LLC
09.2022 - 05.2023
  • Support, mentor, and motivate all associates on the HUB sort and Main Sort shifts
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans to meet business goals
  • Lift to forty-nine pounds, stand and walk during shifts lasting up to 12 hours, and often push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
  • Work in an environment where the noise level varies and is subject to variable temperatures and weather
  • Work a flexible schedule that the Site Manager assigns the week before
  • Working both Hub Sort and Main Sort (all positions in the pathway)
  • Working with LMPP, SCC, and other logistic programs to help keep the pathway full of packages to ensure proper delivery dates to our customers
  • Engage with Amazon Associates on both a professional and personal level to ensure happiness and work balance

Amazon Route Driver

Rushmore Logistics
05.2022 - 09.2022
  • Successfully manage and deliver packages on time
  • Safely drive and perform safety inspections on Company vehicles, follow all local & state laws, road/driving regulations, and Company policies
  • DOT Certification to drive large Amazon Box Trucks
  • Provide excellent customer service and satisfaction despite stressful events/conditions
  • Keep pace in a physically demanding job; work in all weather conditions; lift packages (up to 50 lbs.); get in and out of a van repeatedly throughout the day at variable locations
  • Communicate effectively with the support team to provide exceptional customer service and ensure deliveries are completed on time
  • Use a smartphone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicating with supervisors and other team members
  • Load and unload packages in the delivery vehicle
  • Support the team in daily work requirements including participation in rescue calls when other team members need help with their routes
  • DOT Certified to run larger box trucks for deliveries

Plant Manager

Plant Manager NOW Water
07.2021 - 05.2022
  • Company Overview: Gordon, NE
  • Plan, organize, direct, and run best day-to-day operations to exceed our customers’ expectations
  • Increase production, asset’s ability, and flexibility while minimizing unnecessary costs and keeping current quality standards
  • Program management of all PLC and training records for the employees
  • Update and instigation of existing and new training materials
  • Taking responsible for production output, product quality, and on-time shipping
  • Allocate resources effectively and fully use assets to produce the best results
  • Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus
  • Monitor operations and trigger corrective actions
  • Share a trusting relationship with the workgroup and recruit, manage, and develop plant staff
  • Collect and analyze data to find places of waste or overtime
  • Commit to plant safety procedures
  • Develop systems and processes that track and improve productivity and standards, metrics, and performance targets to ensure effective return on assets
  • Address employees’ issues or grievances and administer collective bargaining agreements
  • Influence and learn from below
  • Stay up to date with the latest production management best practices and concepts
  • Monitor all timesheets to ensure proper recording of time for payroll
  • Implement JIT procedures to cut down on downtime between changeovers
  • Set up and watch the production labeling system for inventory tracking
  • Project manages the installation of new equipment on the production lines
  • Keep installation cost to a minimum during installation and testing of lines
  • Implement Just In Time (JIT) manufacturing theory
  • Implement and complete 5S steps to ensure proper placement of tools and materials needed during production runs
  • Implement 6 Sigma to ensure waste was reduced and proper product being delivered to customers in a timely basis.
  • Mitigated production issue risks by identifying potential problems and taking effective action.
  • Learned how to respond to emergency situations to prevent personal injuries and property damage.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Gave direction and leadership to all levels of employees and managers.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Improved workflow processes to maximize efficiency and enhance operations.
  • Troubleshot and resolved problems with equipment and programmable logic controller systems.
  • Implemented new technologies or systems to improve efficiency and reduce costs.
  • Conducted regular meetings with department heads to review progress towards set objectives.
  • Oversaw production budget and approved expenditures to direct spending.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
  • Managed the daily operations of the plant, including scheduling personnel and equipment.
  • Oversaw employees and related programs to maximize team productivity and facility output.
  • Identified and resolved operational issues in a timely manner.
  • Performed root cause analysis on any process failures or customer complaints.
  • Improved efficiency by minimizing downtime.
  • Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.

Production Supervisor 8th Floor Conversion 1st Shift

Smithfield Foods
Sioux Falls, SD
12.2018 - 03.2021
  • Performs daily walks and visual inspections of the Production floor in observation of unsafe acts or conditions; takes immediate corrective action where necessary
  • With the onset of COVID-19, I have been working diligently to keep all employees updated with the latest news from within our plant and corporation
  • Maintains safety/environmental self-audits & visual checks, champions all safety or ergonomic activities for the department, and helps to develop and meet plant safety goals
  • Trains employees to ensure safe operating procedures are being followed: including lock-out and tag-out
  • Adheres to product specification requirements throughout the manufacturing process to keep the desired product quality results
  • Using the Isystem program to ensure that specifications for the products are being produced to the highest quality product available to our customers
  • Maintains adequate knowledge of products and equipment to ensure the ability to direct employees to perform the job properly
  • I have mentored employees from within my scope of business
  • Willian was one of my proudest employees when he accepted the position of lead to Production Supervisor
  • Within the Ground Season Pork room, I have helped to develop the training skills for the Operators to not only learn but to train those coming up behind them to conduct this business properly
  • Ensures tasks are completed following HACCP and USDA regulations, taking corrective action when necessary
  • By conducting routine checks and follow-up with any deviations from the regulations, I ensure that our company follows all SSOP for our products and plants
  • Walks the production floor daily and holds monthly line meetings to address questions and concerns
  • Maintain or exceed goals on yields and efficiencies
  • I have been working since the Ground Season Pork room opened the night shift to ensure that we are producing a high-standard product to give to our Japanese customers
  • Works with the Operations Managers and/or Superintendents/Supervisors to keep knowledge of yields and variances, methods of calculations, typical problem areas, and methods for corrections and improvement
  • Suggests changes in workflow processes and use of equipment to increase the efficiency of the department and/or production crew to keep the lowest level of downtime and product costs possible
  • I ensure that all the lines for Ground Season Pork are running smoothly and that we are not creating downtime due to employee negligence
  • Traces and analyzes key product result measures for improvement opportunities
  • I keep the daily make sheet for both Dayshift and Nightshift to reflect the proper amounts of not only product but also trim and floor scraps
  • By doing this we can see and recognize areas for improvement
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Coordinated resources across multiple teams and projects as needed.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Maintained accurate records of daily production activities.
  • Resolved any conflicts between employees in a professional manner.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Identified needs of customers promptly and efficiently.
  • Kept work area organized by adhering to 5S principles.
  • Maintained a clean work environment at all times and followed 5S principles strictly.
  • Implemented Lean Manufacturing principles within the facility including 5S methodologies.
  • Initiated 5s standards and developed process flow diagrams for operations to reduce lead time.
  • Spearheaded 5S initiatives, improving workplace organization and safety, and achieving a decrease in workplace accidents.

Sales and Leasing Consultant

Ferman Ford Store
Clearwater, FL
10.2018 - 11.2018
  • Contacted customers to set up their needs and requirements for the next vehicle purchase
  • Helped customers in choosing and test-driving the proper vehicle to best fulfill their needs and requirements
  • Ensured trade-in car appraisal was completed during the test drive to minimize customer’s time in receiving amounts for offer
  • Helped customers in choosing whether financing or leasing a vehicle was more beneficial
  • Facilitated customer negotiations on price or monthly payment of vehicle
  • Followed up on uncompleted deals with customers periodically over the next couple of weeks following their visit to the dealership

Sales Manager/BDC Manager/IT Director/HR Manager/Business Manager

Kelley Buick GMC Group
Lakeland, FL
06.2016 - 10.2018
  • Training of all employees in effective customer relations and on Vinsolutions CRM at 5 dealerships
  • Facilitating project to set up new Vinsolutions CRM for the Lakeland Store (separating all leads, inventory, vendor issues) from the Kelley Buick GMC store CRM
  • Ensuring all communications for customer leads are properly followed up on by BDC employees
  • Conducting inventory counts and accounting for all inventory assigned to dealerships
  • Aiding in negotiation with customers to ensure maximum gross profit for all deals
  • Obtaining and analyzing credit to structure the best deal to meet customer’s needs
  • Ensuring all paperwork on new hires is properly completed before sending it to the HR Director
  • Collecting invoices for all company vendors and ensuring their accuracy before obtaining proper authorization for payout
  • Establishing proper access for new employees to needed computer programs while obtaining and issuing login information to them
  • Certifying all paperwork is filled out accurately for termination, suspension, and/or write-up of employees following company policy and state regulations
  • Creating new pay scales for all positions within the sales force and monitoring that they are reviewed annually
  • Creating and updating (as needed) comprehensive and correct descriptions for all positions and operating procedures within the company
  • Maintaining all computer systems for smooth and correct functioning, replacing computer equipment as needed
  • Maintaining VoIP phones for proper functioning and supporting a correct, current primary phone list
  • Conducting all negotiations with outside vendors to set up the most beneficial and valuable arrangements for required products and services
  • Collaborating with and aiding upper management to ensure all required projects are completed accurately and on time

Sales and Leasing Consultant

Lake Wales Chrysler Dodge Jeep Ram Store
Lake Wales, FL
05.2015 - 06.2016
  • Contacted customers to set up their needs and requirements for the next vehicle purchase
  • Aided customers in choosing and test-driving the proper vehicle to best fulfill their needs and requirements
  • Ensured trade-in car appraisal was completed during the test drive to minimize customer’s time in receiving amounts for offer
  • Aided customers in choosing whether financing or leasing a vehicle was more beneficial
  • Facilitated customer negotiations on price or monthly payment of vehicle
  • Followed up on uncompleted deals with customers periodically over the next couple of weeks following their visit to the dealership

Machine Operator to Production Supervisor 1

Raven Industry (EFD)
Sioux Falls, SD
04.2013 - 04.2015
  • Provided frontline leadership and support to production while checking the flow of work and job rotation in production
  • Managed required training for team members’ positions and performed training for certain divisions
  • Collaborated with the production leadership team to ensure team members have a strong understanding of their job responsibilities
  • Coordinated efforts to ensure proper safety, ergonomics standards, and guidelines were adhered to in work areas
  • Headed and collaborated on production improvement initiatives
  • Encouraged team member growth, development, and motivation as well as a positive collaborative work environment
  • Administered annual team member performance reviews, goal setting, and taken part in salary planning process
  • Maintained records on direct reports with attendance and performance
  • Maintained all applicable production records, including production metrics, and analyzed blueprints as needed
  • Operated and supported equipment used to manufacture various grades of plastic sheeting per production schedule, standard practices, and specific sales order information
  • Performed equipment, material setup, and operation using product setups as guidelines
  • Monitored and adjusted process settings as needed to achieve productivity and quality goals
  • Directed the efforts of Product Handlers and/or other Operators within the workgroup as needed
  • Helped with training Product Handlers and Operators on equipment operation and procedures
  • Performed simple equipment maintenance including operator-approved preventative and repair items
  • Entered computer production transactions, printed labels, completed production logs, and performed quality tests

Weapons Loader

South Dakota/Florida Air National Guard
Sioux Falls/Jacksonville, SD/FL
11.2009 - 09.2013
  • Ensured weapons met mission requirements
  • Loads and unloads conventional and nuclear munitions on fighter and bomber aircraft.
  • Inspects, repairs, and maintains aircraft armament release, launch, suspension, and monitoring systems.
  • Maintains aircraft gun systems and alternate mission equipment.
  • Manages, controls, maintains, and installs aircraft bomb, rocket, and missile release, launch, suspension, and monitor systems; guns and gun mounts; and related munitions handling, loading, and test equipment.
  • Participates in the test and evaluation of new and prototype weapons and weapons systems.
  • Performs armament systems maintenance functions.
  • Removes, disassembles, and inspects parts that might be damaged.
  • Ensured the safety of munitions and serviceability of munitions on the 3-man crew
  • Prepared planes to receive weapons needed for mission
  • Loaded weapons on the F-16 fighter planes, also M-16 qualified
  • Assessed and corrected any problems with the weapons system and external weapons systems
  • Troubleshot the weapons system to find and repair any issues within the electrical system or mechanical system of the plane
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Sales and Leasing Consultant

Vern Eide Motorcars
Sioux Falls, SD
09.2011 - 04.2013
  • Contacted customers to set up their needs and requirements for the next vehicle purchase
  • Helped customers in choosing and test-driving the proper vehicle to best fulfill their needs and requirements
  • Ensured trade-in car appraisal was completed during the test drive to minimize customer’s time in receiving amounts for offer
  • Aided customers in choosing whether financing or leasing a vehicle was more beneficial
  • Facilitated customer negotiations on price or monthly payment of vehicle
  • Followed up on uncompleted deals with customers periodically over the next couple of weeks following their visit to the dealership

Asst. Location General Manager/Route Sales Supervisor/Production Supervisor/Route Manager

The Schwan’s Food Company
Atlantic Gulf District GA, AL/Ft. Pierce, FL/Marshall, MN
04.2003 - 07.2010
  • Aided other Location General Managers with all aspects of their depots, which included traveling throughout the district area
  • Trained new Customer Service Managers and conducted training for existing Customer Service Managers to keep their DOT position
  • Managed and reported to the District Manager on all Schwan’s Home Service rules and regulations
  • Conducted safety training monthly to confirm that all Customer Service Managers were up to date on all changes in safety policies
  • Aided in scheduling the route trucks to show that proper maintenance and accountability of the product was supported
  • Aided in safety training for the Depot (Safe at Schwan’s, running safety meetings)
  • Mentored to develop the skills of the Customer Service Managers
  • Aided in the development of the route systems for my depot
  • Collaborated with the Facility Supervisor to inventory all trucks and warehouse areas
  • Scheduled production shifts according to the production run, checked all employee time approvals and hired and ended as needed all employees assigned to me
  • Ensured that employees followed all procedures to produce a safe, high-quality product for our customers
  • Managed the Razor Line, which is the pouch/stuffed bread line for Schwan’s
  • Monitored budget while analyzing and problem-solving for profit and loss
  • Collaborated with the USDA to ensure we followed all directives set by them
  • Collaborated with the maintenance department to watch the proper running of all equipment and correct any issues promptly to keep production schedules

Certified Correctional Officer

South Dakota State Department of Corrections
Sioux Falls, South Dakota
10.1995 - 10.1998
  • Supervise inmates
  • Observe traffic in and around the compound
  • Monitor, supervise, and screen inmate visitor traffic
  • Make periodic patrols of quarters and work areas
  • Maintain proper security of inmates being transported
  • Maintain knowledge of communication and other electronic equipment
  • Maintain and show ability in using and caring for firearms, restraint methods and equipment, and emergency measures
  • Maintain a record of equipment, supplies, and other items
  • Check inmate mail for contraband
  • Acting Sergeant on all wings given to watch

Certified Correctional Officer

Florida State Department of Corrections
Belle Glade, Florida
01.1990 - 10.1995
  • Supervise inmates
  • Observe traffic in and around the compound
  • Monitor, supervise, and screen inmate visitor traffic
  • Make periodic patrols of quarters and work areas
  • Maintain proper security of inmates being transported
  • Maintain knowledge of communication and other electronic equipment
  • Maintain and prove ability in the use and care of firearms, restraint methods and equipment, and emergency measures
  • Maintain a record of equipment, supplies, and other items
  • Check inmate mail for contraband
  • Commander of the Riot Shotgun Squad
  • Head inmate transportation team for the Glades Correction Institution

Education

Master’s Degree - Business Administration

Bellevue University
Bellevue, NE
01.2020

Bachelor’s Degree - Business Administration

Bellevue University
Bellevue, NE
01.2016

Associate Degree - Business Administration

Southeast Technical Institution
Sioux Falls, SD
01.2011

Criminal Justice Academy Certificate -

Palm Beach Community College
Belle Glade, FL
01.1990

Skills

  • Food safety compliance
  • Health and safety
  • Process improvement
  • Quality control
  • Documentation management
  • Equipment maintenance
  • Training facilitation
  • Production workflow
  • Problem solving
  • Time management
  • Data analysis
  • Effective communication
  • Customer service
  • Inventory management
  • Team building
  • Excellent communication
  • Waste reduction strategies
  • Material handling
  • Professionalism
  • Machinery operation
  • Written communication
  • Quality control proficiency
  • Sanitation procedures mastery
  • Grain milling expertise
  • Decision-making
  • Teamwork and collaboration
  • Food safety regulations
  • Organizational skills

Certification

  • Forklift Certificate, open and ongoing certification
  • DOT Certificate, 04/2024–04/2025
  • NRA Certified Pistol Instructor, 09/2020-09/2022, ongoing certification

References

Available upon request.

References

References available upon request.

Timeline

Mill Operator

Glanbia Nutrition
10.2024 - Current

Amazon RSR Academy Facilitator

Amazon LLC
05.2023 - 09.2024

Amazon Assistant Site Manager RSR

Amazon LLC
09.2022 - 05.2023

Amazon Route Driver

Rushmore Logistics
05.2022 - 09.2022

Plant Manager

Plant Manager NOW Water
07.2021 - 05.2022

Production Supervisor 8th Floor Conversion 1st Shift

Smithfield Foods
12.2018 - 03.2021

Sales and Leasing Consultant

Ferman Ford Store
10.2018 - 11.2018

Sales Manager/BDC Manager/IT Director/HR Manager/Business Manager

Kelley Buick GMC Group
06.2016 - 10.2018

Sales and Leasing Consultant

Lake Wales Chrysler Dodge Jeep Ram Store
05.2015 - 06.2016

Machine Operator to Production Supervisor 1

Raven Industry (EFD)
04.2013 - 04.2015

Sales and Leasing Consultant

Vern Eide Motorcars
09.2011 - 04.2013

Weapons Loader

South Dakota/Florida Air National Guard
11.2009 - 09.2013

Asst. Location General Manager/Route Sales Supervisor/Production Supervisor/Route Manager

The Schwan’s Food Company
04.2003 - 07.2010

Certified Correctional Officer

South Dakota State Department of Corrections
10.1995 - 10.1998

Certified Correctional Officer

Florida State Department of Corrections
01.1990 - 10.1995

Master’s Degree - Business Administration

Bellevue University

Bachelor’s Degree - Business Administration

Bellevue University

Associate Degree - Business Administration

Southeast Technical Institution

Criminal Justice Academy Certificate -

Palm Beach Community College

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