Summary
Overview
Work History
Education
Skills
Timeline
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Wilhelmina Smith

Virginia Beach,VA

Summary

Proven track record at Sentara Princess Anne Hospital, enhancing workflow efficiency and patient care through meticulous HIPAA compliance and exceptional follow-up skills. Spearheaded a user-friendly online booking system, significantly reducing wait times. Excelled in fostering patient relationships and meeting stringent performance metrics, demonstrating both technical proficiency and empathetic communication.

Overview

25
25
years of professional experience

Work History

Insurance Verification Representative

Sentara Careplex Hospital
01.2021 - Current
  • Streamlined internal communications between departments through effective use of email, phone calls, and in-person meetings to discuss insurance verification updates or concerns.
  • Boosted team morale by fostering a supportive work environment that encouraged open communication among colleagues about challenges faced during the verification process.
  • Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
  • Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.

Central Scheduler

Sentara Princess Anne Hospital
05.2020 - 01.2021
  • Used electronic systems to enter provider orders and retrieve test results.
  • Implemented a user-friendly online booking system, increasing convenience for patients and reducing phone call volume.
  • Enhanced communication between departments, streamlining the scheduling process and reducing errors.
  • Reduced patient wait times with accurate and timely appointment scheduling.

Certified Medical Transcriptionist

Sentara Princess Anne Hospital
09.2015 - 05.2018
  • Enhanced workflow efficiency by organizing and prioritizing transcription tasks.
  • Improved transcription accuracy by diligently proofreading and editing medical reports.
  • Streamlined document management processes by categorizing and filing completed transcriptions effectively.
  • Ensured HIPAA compliance with strict adherence to patient confidentiality guidelines.

Administrative Assistant

Sentara Princess Anne Hospital
09.2012 - 02.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Certified Nursing Assistant

Sentara Health Care System
06.1999 - 01.2004
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Nursing Care Partner

Sentara Princess Anne Hospital
01.2002 - 01.2003
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.

Education

Associate of Arts - Nursing

College And Career Academy At Pruden
Suffolk, VA
08-1994

High School Diploma -

Martin Luther King High
Manhattan, NY
06-1988

Skills

  • HIPAA compliance
  • Claims processing
  • Microsoft office
  • Follow-up skills

Timeline

Insurance Verification Representative

Sentara Careplex Hospital
01.2021 - Current

Central Scheduler

Sentara Princess Anne Hospital
05.2020 - 01.2021

Certified Medical Transcriptionist

Sentara Princess Anne Hospital
09.2015 - 05.2018

Administrative Assistant

Sentara Princess Anne Hospital
09.2012 - 02.2016

Nursing Care Partner

Sentara Princess Anne Hospital
01.2002 - 01.2003

Certified Nursing Assistant

Sentara Health Care System
06.1999 - 01.2004

Associate of Arts - Nursing

College And Career Academy At Pruden

High School Diploma -

Martin Luther King High

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Wilhelmina Smith