Wilhelmina Tsosie
Window Rock,AZ
Summary
Earnest individual with experience in providing support and guidance to individuals in need. Eager to contribute to team success and further develop professional skills.
Overview
27
27
years of professional experience
Work History
Housing Technician
Navajo Housing Authority
12.2023 - 02.2024
- Accepted, processed, and reviewed new housing applicants for NHA public rental, and home ownership
- Assisted housing applicants in completing required documents/forms to NHA for housing consideration
- Maintained tenant records and databases
- Responded to daily inquiries via email, phone calls, and in-person visits
- Conducted interviews with housing applicants
Housing Specialist
Navajo Nation Veterans Administration
07.2022 - 04.2023
- Assessed veterans’ eligibility and determined their housing and service needs
- Maintained a large database of housing files for New Construction and Renovation projects within the Fort Defiance Agency
- Guided veterans/surviving spouse through the administrative process in applying for a home and/or renovation
- Organized and assisted outreach events to the veteran population within the five agencies on the Navajo Reservation
- Conducted research to identify outside resources to help offset the housing waitlist
- Created, updated, and maintained detailed documents and spreadsheets
Office Specialist
Navajo Nation Veterans Administration
11.2021 - 07.2022
- Promoted from Office Assistant to Office Specialist
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer service
- Strictly adhered to confidentiality protocol regarding veterans and/or surviving spouse information and documents
- Provided a variety of clerical duties for the department
- Regularly communicated information on financial policies/ procedures as necessary to the veterans, surviving spouses, and the public
- Directly handled all inquiries from the public, veteran population, surviving spouse, and staff and promptly followed up with the appropriate action
- Answered a huge volume of telephone calls and routed them to the appropriate staff
- Organized files, developed spreadsheets, emailed reports and scanned documents
Office Assistant
Navajo Nation Veterans Administration
11.2019 - 11.2021
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed clerical needs of the department, including copying, faxing, and file management
- Received and screened a high volume of internal and external communications, including email and mail
- Sorted and distributed business correspondence to the correct department or staff member
- Worked well with office programs to carry out daily team clerical needs
Cashier
Chevron/Navajo Petroleum LLC.
04.2019 - 11.2019
- Delivered exceptional customer service by greeting and serving customers in a timely, friendly manner
- Operated POS cash register, and balance cash drawers often containing a large amount of cash
- Trained two cashiers, managing their cash limits and guaranteeing quality customer service
- Resolved customer complaints and provided knowledge regarding products
- Handled inventory and ordering of merchandise and products within the store
Residential Service Provider
St. Michaels Association for Special Education
06.2014 - 11.2018
- Provided quality care to residential clients with disabilities according to their specialized service plan which meets licensing regulations and SMASE policies
- Responsible for the personal care of three clients who were under my care while living in a group home
- Kept a close eye on the behavior and emotional responses of clients, consulting with aggression, to address concerns and protect each person from any harm
- Organized, administered, and recorded medications on schedules according to their care plan
- Interacted kindly with clients and family members with a positive attitude which resulted in establishing a long-term professional relationship
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
Home Care Provider
Zhon Home Care
01.2011 - 08.2013
- Provided personal care duties and mobility assistance to help client maintain their independence
- Collaborated with a four-member care team to provide comprehensive care to clients
- Maintained a clean and safe environment for clients
- Scheduled and accompanied clients to medical appointments
- Planned and cooked optimal meals based on established nutritional plan
- Reminded client to take their medication
- Improved client outlook and daily living through compassionate care
- Maintained daily log of client activity and turned into the supervisor at the end of the week
Home Care Provider
Quality Home Care
12.2008 - 12.2010
- Provided personal caregiving services by an established plan of care
- Assisted client with activities of daily living
- Assisted with mobility and range of motion exercises
- Reminded client to take their medication
- Cooked meals as requested
- Documented observations and services provided in an accurate and timely manner
- Completed other assignments as requested and assigned
Cashier, Layway Associate
Wal-Mart Super Center
07.2002 - 09.2006
- Operated point-of-sale systems to process customer transactions
- Collaborated with colleagues to maintain a high level of customer service
- Assisted with store opening and closing procedures in the layaway department
- Assisted with store merchandising and inventory management
- Managed stock levels and replenished shelves
- Assisted customers with layaway in the packaging of merchandise, labeling and putting into storage
Signalman
U.S. Navy
05.1997 - 05.2001
- Assisted the Navigation Department in ship-to-ship communications onboard U.S.S
- Milius during underway operations and maneuvers
- Performed duties in lookouts, sent and received visual recognition signals, repaired signal flags, pennants, took bearing and assisted the quartermaster on the bridge
- Responsible for transmitting, receiving, encoding, decoding, and distributing messages obtained via the visual transmission systems of flag semaphore, visual Morse Code, and flag hoist signaling
Education
Associate of Science - Health Occupation
Dine College
05.2015
High School Diploma -
Window Rock High School
05.1996
Skills
- Customer Service
- Communication
- Detail Oriented
- Adaptability
- Teamwork
- Problem Solving
- Collaboration
- Organized
- Time Management
- Empathy
- Patience
- Willingness to learn
References
- Inann Johns, (505) 508-9296, Inann_j@hotmail.com
- Hubert Smith, (505) 879-8476, Hubertsmith335@yahoo.com
- Melissa Bigeye, (928) 637-5111, Melissabigeye78@gmail.com
Timeline
Housing Technician
Navajo Housing Authority
12.2023 - 02.2024
Housing Specialist
Navajo Nation Veterans Administration
07.2022 - 04.2023
Office Specialist
Navajo Nation Veterans Administration
11.2021 - 07.2022
Office Assistant
Navajo Nation Veterans Administration
11.2019 - 11.2021
Cashier
Chevron/Navajo Petroleum LLC.
04.2019 - 11.2019
Residential Service Provider
St. Michaels Association for Special Education
06.2014 - 11.2018
Home Care Provider
Zhon Home Care
01.2011 - 08.2013
Home Care Provider
Quality Home Care
12.2008 - 12.2010
Cashier, Layway Associate
Wal-Mart Super Center
07.2002 - 09.2006
Signalman
U.S. Navy
05.1997 - 05.2001
High School Diploma -
Window Rock High School
Associate of Science - Health Occupation
Dine College
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