Wilhemenia Ramos
Bay Shore,New York
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen Operations Manager
Hungry House
04.2022 - 05.2024
- Implemented cost control measures to maintain profitability without sacrificing quality or guest satisfaction.
- Ensured a safe working environment by enforcing strict adherence to health and safety guidelines.
- Enhanced food quality by monitoring preparation techniques and providing constructive feedback to staff.
- Oversaw daily operations including order placement, staff management, and quality control procedures for a smooth-running kitchen environment.
- Implemented cross-training initiatives enabling greater flexibility in staffing and increased employee skill sets.
Manager of Operations
Breadflower / Seamores
09.2021 - 04.2022
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
General Manager
Dig Inn
02.2017 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
GED -
Iroquois Job Corps
Medina, NYTechnical Career Institute
New York, NY 02.2003 - 05.2005
College of New Rochelle
New York, NY 12.2001 - 05.2003
Skills
- Staff Training and Development
- Adaptability to Change
- Ordering Supplies
- Attention to Detail
- Customer Service
- Team Collaboration and Leadership
- Recruitment and hiring
- Motivational Techniques
- Operations Management
- Kitchen Management
- Staff Management
- Scheduling
Timeline
Kitchen Operations Manager
Hungry House
04.2022 - 05.2024
Manager of Operations
Breadflower / Seamores
09.2021 - 04.2022
General Manager
Dig Inn
02.2017 - 03.2020
Technical Career Institute
02.2003 - 05.2005
College of New Rochelle
12.2001 - 05.2003
GED -
Iroquois Job Corps
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