Wilhemina Santiful
Baltimore,Maryland
Summary
A hardworking employee with customer service skills, ability to multitask, and manage time capabilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Church Administrator
Kingdom Baptist Church & Ministries
Baltimore, Maryland
12.2005 - Current
- Supported the work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Coordinated master church calendar with sermons, pastoral vacations, and special events.
- Collaborated with technical staff to prepare and post sermon recordings on social media.
- Create, maintain, and organize all business and financial records using Microsoft Excel
- Prepared bulletins for 25+ weekly attendees, using Photoshop also, creating flyers, tickets, programs, brochures and more.
- Monitored office supplies to replenish needed inventory before depletion.
Cosmetologist
Geri's Beauty Salon
Baltimore, MD
11.2014 - 04.2022
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Washed, colored, cut, and styled hair for a good volume of clients daily.
- Maintained my records with basic bookkeeping, services rendered and filing for my clients' records.
Cosmetologist
Ellamont Beauty Salon
Baltimore, MD
10.2003 - 11.2014
- Kept notes listing preferences and services provided to clients for quick reference.
- Updated and maintained customer information records and beauty services provided.
- Maintained relationships with 30 long-term clients while handling up to walk-in appointments occasionally.
- Developed new styles and techniques.
- Cut, trimmed, and shaped hair or hairpieces using clippers and scissors.
Customer Service Representative - Remote
HSN, Home Shopping Network
St. Petersburg, FL
12.2012 - 09.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Cosmetology
04.2004
Accounting Degree: none
05.1986
Diploma - Accounting, Business
06.1984
Skills
- Sign Language
- Data Entry
- Attention to Detail
- Microsoft Office
- POS System Operation
- PC Proficient
- Accounting Skills
- Cash Deposit Preparation
- 10-Key Proficiency
- Meeting Planning
Timeline
Cosmetologist - Geri's Beauty Salon
11.2014 - 04.2022
Customer Service Representative - Remote - HSN, Home Shopping Network
12.2012 - 09.2014
Church Administrator - Kingdom Baptist Church & Ministries
12.2005 - Current
Cosmetologist - Ellamont Beauty Salon
10.2003 - 11.2014
Empire Beauty School - , Cosmetology
Morgan State University - , Accounting Degree: none
Carver Vocational Technical High School - Diploma, Accounting, Business
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