Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Wilhermin Caraballo

Bronx,NY

Summary

I am an efficient worker who demonstrates strong time management and prioritization skills. Level-headed professional who remains calm and effective in extremely difficult situations. Bringing a strong work ethic, interpersonal skills, and customer service expertise. Highly successful at multitasking while delivering excellent service with a smile. Software proficiency and exceptional organization skills with strong attention to detail.

Overview

2
2
years of professional experience

Work History

Sales Associate

Best Buy
05.2023 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Professionally handled complaints from customers and resolved conflicts, improving satisfaction rates.
  • Used the register to ring up customer purchases, process payments, and issue receipts.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Dr. Martens
11.2022 - 09.2023
  • Sold a variety of shoe care products by explaining their unique features and instructing customers on how to use them properly.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Suggested the best merchandise based on the needs and desires of the customer.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Member Services Representative

Planet Fitness
10.2021 - 12.2022
  • Greeted members and gave customers product information as they entered.
  • Signed up new customers, retrieved customer data, presented relevant product information, and cancelled services on an average of 10-15 calls per hour.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Cleaned and sanitized the facility and machines throughout my shift.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

Bachelor in Business Administration, Accounting -

Lehman College
Bronx, NY
05.2024

Skills

  • Fluent in English & Spanish
  • Proficient in eClinicalWorks and MS Office applications
  • Organizational strengths
  • Great interpersonal skills
  • Customer Service

Timeline

Sales Associate

Best Buy
05.2023 - Current

Sales Associate

Dr. Martens
11.2022 - 09.2023

Member Services Representative

Planet Fitness
10.2021 - 12.2022

Bachelor in Business Administration, Accounting -

Lehman College

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Wilhermin Caraballo