Summary
Overview
Work History
Education
Skills
Generic

WILIAM LOPEZ

Branch Manager
Carmel,IN

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

23
23
years of professional experience

Work History

Branch Manager

White Cap Construction Supply Inc.
Indianapolis, IN
2023.02 - 2023.07
  • Directed all operational aspects including distribution, customer service, human resources, administration and sales in accordance whit the branch's objectives
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Complied with established internal controls and policies.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Warehouse Supervisor

AmerisourceBergen
Whitestown, IN
11.2021 - 02.2023
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Support compliance with all appropriate policies, procedures, safety rules and DEA regulations.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Monitor work processes and makes suggestion for modifications to increase and improve productivity, efficiency and accuracy for improving costs. Implement changes as directed or needed.
  • Performed troubleshooting to resolve issues with equipment, devices and products

Brokerage Services Rep

Charles Schwab
Indianapolis, IN
01.2021 - 11.2021
  • Resolved client issues by using technology and business authorities within Schwab to identify efficient and effective methods to meet client goals
  • Engaged clients in discussions involving education and navigation on accounts, market conditions, trends and providing investment education
  • Recommended appropriate solutions to clients which align to their goals and promote Schwab growth.

International Account Manager

Wood Mizer
Indianapolis, IN
12.2019 - 10.2020
  • Oversaw twenty accounts bringing in more than $1.5 million per year
  • Collaborated with others to discuss new accounts opportunities
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved customer satisfaction by finding creative solutions to problems
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Inside Sales and Tech Support

SMC Corporation of America
Noblesville, IN
11.2013 - 12.2019
  • Assisted customers with product selection and customization requests
  • Maintained complete knowledge of all products, services, and procedures
  • Investigated and resolved customer concerns and complaints
  • Provided extensive support in sales, technical and business areas to key accounts
  • Maintained account information accuracy by communicating frequently with salesmen and account executives
  • Increased customer satisfaction by resolving issues

Assistant Manager

Cash America International Inc
Indianapolis, IN
03.2010 - 02.2013
  • Advanced to keyholder and assistant manager-in-charge in manager's absence
  • Supervised and evaluated staff of ten including other assistant managers, enabling them to improveskills, achieve daily objectives and attain advancement
  • Managed opening and closing procedures and recommended changes to enhance efficiency of dailyactivities
  • Monitored employee performance and developed improvement plans
  • Managed inventory control processes to restore back stock, control costs and maintain sales floorlevels to meet customer needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

Administrator

Peace Corps Guatemala
, CA
08.2000 - 07.2008
  • Successfully juggled multiple projects simultaneously to aid executive leaders
  • Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Managed scheduling, travel arrangements, communications screening, and other administrative support tasks for 150 Peace corps volunteers
  • Employed proven problem-solving techniques to resolve issues quickly and effectively

Education

Master of Business Administration - Business Administration

Anderson University
Anderson, IN
12.2021

Hold certificate of completion for Bridging the Gap, a Medical Interpreting Course -

Luna Services
Indianapolis,IN
12.2019

Bachelor of Science - Business Administration

Universidad Rafael Landivar Guatemala C
Guatemala, Central America
11.2009

Skills

  • Product and service sales
  • Business process optimization
  • Self-motivated
  • Researched sales leads
  • Account development
  • Staff management
  • Customer rapport
  • Systems and software programs
  • Account management
  • Sale expertise
  • Trade agreements familiarity
  • International markets understanding
  • Coordinating paperwork
  • Compliance requirements
  • Problem resolution

Similar Profiles

CREATE PROFILE
WILIAM LOPEZBranch Manager