ASHLEY MORISSEAU
Brooklyn
Summary
Results-oriented management professional with extensive experience in customer service, team leadership, and operations management. Proven track record of optimizing processes, improving customer satisfaction, and fostering high-performing teams. Demonstrated ability to multitask, problem-solve, and implement strategic initiatives in fast-paced environments. Seeking a managerial position to leverage leadership, organizational, and communication skills to drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Navigator
South Brooklyn Hospital
08.2024 - Current
- Manage patient flow and coordinate hospital resources to optimize efficiency
- Conduct initial assessments and provide patients with relevant information about available services
- Assist with scheduling appointments and completing documentation
- Support colleagues in high-demand situations to maintain seamless operations
Unit Counselor
ICL
04.2024 - Current
- Provide professional counseling services to individuals experiencing psychological challenges
- Develop and implement effective strategies to improve patient well-being
- Work collaboratively with an interdisciplinary team to enhance client support services
Front Desk Supervisor
The Hub/Iowa Sports Management
08.2022 - 01.2024
- Supervised front desk operations, ensuring high-quality customer service
- Managed scheduling, coordinated appointments, and maintained an organized work environment
- Trained and mentored front desk staff to enhance overall efficiency
- Handled administrative functions, including data entry, call handling, and mail distribution
Direct Support Supervisor
Center for Family Support
04.2019 - 08.2022
- Supervised a team providing support to individuals with disabilities, promoting independence
- Ensured compliance with care plans and provided training for direct support professionals
- Advocated for clients and facilitated engagement in community activities
- Managed and documented all service-related reports in accordance with agency standards
Marketing & Operations Manager
PSL Check Cashiers
12.2015 - 10.2018
- Oversaw daily business operations, ensuring compliance with financial regulations
- Managed customer service initiatives, driving increased customer satisfaction
- Trained and supervised employees to enhance productivity and service delivery
- Implemented marketing strategies to improve brand awareness and drive revenue growth
Nutrition Consultant & Mentor
Community Connections for Youth Inc
08.2014 - 12.2015
- Designed and implemented personalized nutrition and wellness programs for clients
- Provided guidance on diet, exercise, and mental well-being to promote a healthy lifestyle
- Conducted health assessments and maintained accurate client records
- Led wellness workshops and community outreach initiatives
Education
High School Diploma -
Brownsville Academy
Brooklyn, NY06.2009
Skills
- Leadership & Team Development
- Operational & Process Management
- Customer Relationship Management
- Strategic Planning & Execution
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Word, Excel)
- Effective Communication & Time Management
- Detail-Oriented & Goal-Driven
- Managerial Experience
Certification
- AMAP Certified
- SCIP Certified
Timeline
Client Navigator
South Brooklyn Hospital
08.2024 - Current
Unit Counselor
ICL
04.2024 - Current
Front Desk Supervisor
The Hub/Iowa Sports Management
08.2022 - 01.2024
Direct Support Supervisor
Center for Family Support
04.2019 - 08.2022
Marketing & Operations Manager
PSL Check Cashiers
12.2015 - 10.2018
Nutrition Consultant & Mentor
Community Connections for Youth Inc
08.2014 - 12.2015
- AMAP Certified
- SCIP Certified
High School Diploma -
Brownsville Academy
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