Wiliam "Austin" Watson
Picayune,MS
Summary
Experienced technician with 6 years of hands-on experience monitoring and servicing systems and troubleshooting network based security equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision or with a team. Consistent, honest work ethic that has, with other skills listed previously, garnered me the company title of employee of the year three years consecutively.
Overview
6
6
years of professional experience
Work History
Technician/Regional Team Leader
Homeland Safety Systems
St Rose, LA
04.2018 - Current
- Primary job duties include: Troubleshooting, installing, and configuring the functionality of state contracted CCTY and Access Control Systems.
- Completed logs and job reports for service calls/installations at shift end each day
- Interpreted equipment manuals and manufacturer instructions to install and troubleshoot network based devices
- Implemented troubleshooting techniques to resolve service calls.
- Oversaw inventory supplies for the office and supervised installations to prevent errors.
- Job Lead for numerous jobs across several parishes in LA, including several large scale prison facility installations that range between 200-400+ IP devices per site. Built isolated networks in order to mitigate latency. etc.
- Significant work with conduit, both EMT and PVC; primarily 3/4 in. size and 2in.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated inventory.
- As head of region, was responsible for service calls/tickets, installations, operations, inventory, (and to some extent) sales, for my area.
- In conjunction with sales walks, taught myself how to use visio to build floor plans and create network topography maps.
- Maintained clean tools, service equipment, and work vehicles.
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
Education
Associate of Arts - Business
Pearl River Community College
Poplarville, MS12.2017
Skills
- Troubleshooting and Diagnosis (physical and network)
- Clear Verbal and Written Communication
- Power Tools and Equipment
- Routine Inspections
- Heavy Lifting
- Work Planning and Prioritization
- Troubleshooting and Diagnosis
- Problem-Solving
- Documentation and Reporting
- Customer Service
- Attention to Detail
- Task Concentration
- Physical Strength and Stamina
- Wiring Installation and Repair
- Versed in Microsoft Word and Visio
Timeline
Technician/Regional Team Leader
Homeland Safety Systems
04.2018 - Current
Associate of Arts - Business
Pearl River Community College
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