Wiliana Caceres
Houston ,Texas
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Airport Operations Agent
WFS Worldwide Flight Services
03.2023 - 07.2023
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Oversaw fueling, cargo management and departure of aircraft at busy IAH facility with 20 daily departures and arrivals.
Bartender
Cediel Concession Management
05.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Shift Supervisor
Latrelles Management
09.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2021
Skills
- Airfield Operations Supervision
- Team Meetings
- Performance Optimization Strategies
- Aircraft Emergency Protocols
- Organizational Abilities
- Hospitality Service Expertise
- Sales Expertise
- Fluent in Spanish and English
- Financial Management
- Speaking
- Guest Satisfaction
- Hospitality Management
Timeline
Airport Operations Agent
WFS Worldwide Flight Services
03.2023 - 07.2023
Bartender
Cediel Concession Management
05.2021 - 01.2023
Shift Supervisor
Latrelles Management
09.2019 - 02.2021
High School Diploma -
Nimitz High School
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