Wilkens Fenelus
Orlando,FL
Summary
Dedicated Crew Member experienced in customer service, inventory management, and team collaboration. Maintained cleanliness and organization while performing cashier duties and supporting management tasks. Focused on delivering value to the organization and fostering a welcoming environment for all patrons.
Overview
1
1
Certification
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Crew Member
Orlando International Airport (MCO)
05.2024 - Current
- For more than two years I’ve worked for HMSHost as a Crew Member. I have experience in customer service, restaurant management, teamwork, and communication.
- Collaborated with team to assist dissatisfied customers, enhancing their dining experience and fostering a positive atmosphere.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Took orders from patrons and input selections into store computer system.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Managed truck orders and inventory during manager's absence.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Career Certificate - Digital Multimedia Design
Orange Technical College
Orlando, FL 08.2025 - 05.2026
High School Diploma -
Evans High School
Orlando, FL 08.2020 - 05.2023
Skills
- Food safety practices
- Problem resolution
- Menu presentation
- Inventory control
- Customer interactions
- Customer support
- Service quality
- Promotional displays
- Problem resolution
- Analytical problem solving
- Effective communication
- Teamwork
- Adaptable work hours
- Sanitation standards
Certification
- Certified User: Fusion 360
- Completion Certificate: Theory and Foundations of Design
- Completion Certificate: Multimedia/Print Designer
Accomplishments
In high school one of my accomplishments is to graduate with honors, but I also manage to finish four years of technical education in high school by taking four courses based on the category I selected during my years in high school, I've also passed the Fusion 360 certification test to obtain my User Certificate, and I was able to go to continue going to school in order to gain the knowledge and the skills needed for my future career or job.
Languages
- English
- Spanish
Timeline
Career Certificate - Digital Multimedia Design
Orange Technical College
08.2025 - 05.2026
Crew Member
Orlando International Airport (MCO)
05.2024 - Current
High School Diploma -
Evans High School
08.2020 - 05.2023