Wilkerson Paul
Union
Summary
Dynamic and self-motivated professional with a proven track record, excelling in time management and relationship building. I achieved a flawless driving record while delivering vehicles, enhancing customer satisfaction through effective communication and attention to detail. I am skilled in problem-solving and team collaboration, ensuring seamless operations in fast-paced environments. I am a hardworking employee enthusiastic about learning the Criminal Justice field inside and out. I pursue opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Driver
Paul Miller Porsche
02.2022 - 03.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered customers vehicles to their homes or offices in a timely manner.
- Check in customer vehicles in for service.
- Open or close vehicle loaner agreements for cars coming in or out of dealership.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Messenger
Falcon Messenger Service
06.2019 - 12.2021
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Pick up and deliver paperwork for import and export trade companies.
Car Porter
Honda
08.2018 - 06.2019
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Improved dealership appearance by maintaining clean and organized car displays.
Valet Attendant
Country Club Services
02.2018 - 08.2018
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
Sales Associate
Macy's
07.2016 - 02.2018
- Organized women shoes to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Lumber Specialist
Home Depot
11.2015 - 06.2016
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
Sales Associate
Goodwill Store
07.2015 - 11.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Arts - Criminal Justice
Union County College
Cranford, NJ05-2023
Skills
- Time management
- Relationship building
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Flexible schedule
- Verbal and written communication
- Multitasking Abilities
- Self motivation
- Decision-making
- Active listening
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Driver
Paul Miller Porsche
02.2022 - 03.2025
Messenger
Falcon Messenger Service
06.2019 - 12.2021
Car Porter
Honda
08.2018 - 06.2019
Valet Attendant
Country Club Services
02.2018 - 08.2018
Sales Associate
Macy's
07.2016 - 02.2018
Lumber Specialist
Home Depot
11.2015 - 06.2016
Sales Associate
Goodwill Store
07.2015 - 11.2015
Associate of Arts - Criminal Justice
Union County College
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