Wilkeya Williams
Chicago,IL
Summary
Proven leader in enhancing organizational climate and customer satisfaction, notably at Moving Everest Charter School. Expert in data-driven strategies and relationship building, achieving significant improvements in student behavior and customer loyalty. Skilled in staff management and work planning, ensuring operational excellence and strategic success.
Overview
10
10
years of professional experience
Work History
Culture and Climate Coordinator/Behavior Specialis
Moving Everest Charter School
08.2017 - Current
- Entered behavioral data, generated reports, and produced data on students behavior.
- Collaborated with principals to develop strategic plans aligning with overall student behaviors, implementing strategies for behaviors.
- Resolved issues through active listening and open-ended questioning, escalating major behaviors to principals.
Customer Service Manager
Walmart
04.2015 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Paraprofessional Certification - Education
Richard J Daley College
Chicago, ILHigh School Diploma -
Morgan Park High School
Chicago, ILSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building in Students/Staff
- Student/Staff Management
Timeline
Culture and Climate Coordinator/Behavior Specialis
Moving Everest Charter School
08.2017 - Current
Customer Service Manager
Walmart
04.2015 - 08.2017
Paraprofessional Certification - Education
Richard J Daley College
High School Diploma -
Morgan Park High School
Similar Profiles
JAMILLA BANKS-WALLJAMILLA BANKS-WALL
Athletic Director at Moving Everest Charter SchoolAthletic Director at Moving Everest Charter School
Audrey DonsonAudrey Donson
Substitute Teacher/Second Grade Teacher/Instructional Assistant at Moving Everest Charter SchoolSubstitute Teacher/Second Grade Teacher/Instructional Assistant at Moving Everest Charter School
Kathleen Solheim-KowalkeKathleen Solheim-Kowalke
Elementary Teacher at DC Everest School DistrictElementary Teacher at DC Everest School District
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine