Wilkianny Laboy-Sanchez
Lynn,MA
Summary
In a fast-paced professional environment, able to consistently provide excellent service. Cash drawers were kept accurate and secure, with no losses and smooth payment processing. Maintain transaction records, handle money, and update accounts in a timely manner.
Overview
4
4
years of professional experience
Work History
Mechanical Engineer Technician
Axcelis Technology
Beverly, Massachusetts
09.2025 - 02.2026
- Designed and tested mechanical components to improve efficiency and reliability in semiconductor manufacturing processes.
- Collaborated with engineering teams to troubleshoot equipment issues, enhancing operational productivity and minimizing downtime.
- Utilized CAD software for drafting and modeling, contributing to design modifications that streamlined production workflows.
Front Desk Agent
Residence Inn by Marriott Boston North Shore/Danvers
Danvers, US
06.2023 - 09.2025
- Answered calls quickly and directed them to the appropriate guest or department.
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts.
- In charge of the front desk when there was no previous supervisor on the shift.
- Coordinated room assignments and ensured cleanliness standards were met, contributing to a seamless guest experience.
- Utilized property management systems to process reservations and maintain accurate guest records, improving operational efficiency.
- Assisted in training new front desk staff, sharing best practices to enhance team performance and service delivery.
- Supported sales initiatives by upselling room upgrades and promotional packages, effectively increasing revenue opportunities.
Hostess
Red's Kitchen + Tavern
Peabody, US
12.2021 - 05.2022
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
- Took phone orders for takeout and delivery.
Education
High School -
Peabody Veterans Memorial High School
Peabody, MASkills
- Guest services
- Providing information
- Record maintenance
- Property management systems
- Payment processing
- Communication skills
- Engineering analysis
- Equipment installation
Timeline
Mechanical Engineer Technician
Axcelis Technology
09.2025 - 02.2026
Front Desk Agent
Residence Inn by Marriott Boston North Shore/Danvers
06.2023 - 09.2025
Hostess
Red's Kitchen + Tavern
12.2021 - 05.2022
High School -
Peabody Veterans Memorial High School