Medical assistant manager with a background in patient care, research coordination, and clinic operations. Supports daily workflow through scheduling, EHR documentation, HIPAA compliance, staff training, and patient communication in English, Creole, and French. Brings a steady approach to clinical support, team coordination, and service quality across busy healthcare settings.
Overview
14
14
years of professional experience
Work History
Medical Assistant Manager
Integrity Healthcare of South Florida
Boca Raton, Florida
2016.07 - Current
Supervised medical assistant workflows across Integrity Healthcare of South Florida clinics.
Coordinated patient intake, vital signs, and rooming procedures for daily visits.
Coordinated appointment scheduling and provider calendars to optimize patient flow and clinic operations.
Trained medical assistants on charting, sterilization, and front desk procedures.
Monitored EHR documentation for accuracy, completeness, and HIPAA compliance.
Conducted regular reviews of supply inventory to identify needs and ensure availability. and ordered clinical materials for office operations.
Resolved patient service issues and supported smooth communication between staff.
Enforced clinic policies, quality standards, and workflow consistency throughout teams.
Managed schedules, assignments and performance of nursing staff.
Mentored nursing staff and set unit goals and standards.
Employed data security methods to keep patient information confidential when reviewing clinic records.
Ensured compliance with HIPAA regulations related to patient privacy.
Created a system for tracking patient visits and outcomes.
Provided education and resources to patients regarding healthcare options available to them.
Provided support to physicians by taking vital signs and performing basic laboratory tests.
Managed front office operations, such as scheduling appointments and verifying insurance coverage.
Assisted in the development of policies and procedures for patient care activities.
Responded promptly to inquiries from patients or their families regarding care received or services offered by the facility.
Conducted performance evaluations of team members on a regular basis.
Evaluated lab reports and imaging studies to monitor and enhance patient health outcomes.
Facilitated communication between the medical office staff and healthcare providers.
Maintained and updated patient records, including medical history, test results, and immunization dates.
Supervised clinical staff members to ensure quality of care was being provided in accordance with established standards.
Monitored inventory levels of medical supplies to maintain an adequate supply at all times.
Developed protocols for collecting data from patients during their visit.
Participated in meetings with healthcare providers concerning patient treatment plans.
Coordinated with other departments to ensure efficient workflow processes are being followed.
Communicated with patients with compassion while keeping medical information private.
Explained policies, procedures and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Established consistent communication with team members to ensure clarity in operations. and transparency with governing boards, department heads and medical staff.
Oversaw and evaluated the performance of medical and clerical staff to enhance service quality. medical, clerical or maintenance personnel.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Maintained awareness of government regulations, health insurance changes and financing options.
Research Coordinator
Adult and Geriartic
Fort Lauderdale, Florida
2013.01 - 2016.07
Coordinated research activities for adult and geriatric patient studies.
Scheduled participant visits and maintained study calendars.
Collected consent forms and verified eligibility records.
Tracked data entries in research databases and charts.
Communicated with clinicians, patients, and study staff.
Prepared reports for compliance and review meetings.
Monitored study files for accuracy and completeness.
Supported protocol updates across adult and geriatric programs.
Managed a database of research participants and tracked their progress throughout the study.
Assisted Principal Investigators in preparing grant applications by researching funding opportunities, writing sections of proposals, and creating budgets.
Coordinated the recruitment of study participants through various channels, such as targeted advertisements and referrals from community partners.
Developed materials for outreach activities designed to increase awareness of the project among target audiences.
Provided support to field staff during data collection activities, including training on proper data entry procedures.
Draft correspondence between investigators, sponsors, IRBs, and universities regarding project-related matters.
Organized conferences and workshops related to the research topic for professionals in the field.
Prepared reports summarizing research findings for presentation at conferences and meetings with external stakeholders.
Collected and documented data accurately, ensuring the integrity and reliability of research information.
Detected problems during research processes and provided timely resolutions.
Created detailed tracking systems to monitor subject recruitment rates and completion rates of surveys and interviews.
Organized and facilitated focus groups with study participants to collect qualitative data.
Arranged travel logistics for investigators attending conferences or conducting site visits.
Monitored expenditures against grant budgets to ensure efficient use of funds allocated for research activities.
Developed study protocols and data collection tools, ensuring compliance with regulatory standards.
Compiled summaries of published articles related to the research area for internal distribution.
Developed protocols, prepared equipment and purchased materials to coordinate administrative functions in support of planned studies.
Researched best practices in clinical trial design and implementation from other academic institutions.
Collaborated with other research teams to share resources, coordinate efforts, and ensure quality control across multiple projects.
Analyzed quantitative survey data using statistical software programs such as SPSS or STATA.
Collected, processed and delivered specimens from trial participants.
Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
Organized, analyzed and modeled study data.
Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
Kept patient care protocols and clinical trial operations compliant.
Placed orders for medications to be used in studies.
Took vital signs and collected medical histories as part of study protocols.
Informed participants about study procedures and expectations on studies and anticipated outcomes.
Certified Clinical Medical Assistant (CCMA) at Evergreen Family Health PracticeCertified Clinical Medical Assistant (CCMA) at Evergreen Family Health Practice